Guide

Olala Homes scales its rental property business with Zendesk Support Suite

OIala Homes needed to elevate its customer support as its rental business grew--so the SMB turned to Zendesk Support Suite

Insights to Explore: A change management guide

The role your data plays has probably evolved since your business has grown, which means it’s…

How Sendcloud scaled smartly as it faced exponential growth

Sendcloud helps thousands of European SMBs optimize their online shops and connect to a host of international carriers. As Sendcloud's business grew, it turned to Zendesk Support Suite to improve agent efficiency and offer robust self-service options

Feed. provides proactive, customer-pleasing support with Zendesk

Feed. faced a problem common to SMBs: customer support tools that couldn't scale with growth. Learn how Zendesk helped Feed boost customer satisfaction

Why a good employee experience is the backbone of good customer experience

Delivering a great employee experience gives companies a leg up in executing excellent customer experiences, too.

• Employee experience

Let’s get conversational: 9 ways to transform your CX with messaging

Did you know that nearly 75% of customers expect conversational experiences when interacting with brands? For…

Conversational support made easy with Zendesk

Depending on the size of your support operations, it might seem easier to stick with a…

Getting started with Sunshine™

If you’ve ever called a company with a question, only to be bounced to different departments…

How to grow your business through customer relationships in 2020

There are a number of generic ways to grow a small business, such as managing your…

A guide to mobile CRM

Chances are, your sales team isn’t in front of their computers all day, so they can’t…

The secret to a better CX: an improved agent experience

65% of customers say they expect customer service to be faster than it was 5 years…

• Team efficiency

How 8 companies deliver exceptional customer experience at scale

Delivering exceptional customer experience at scale can be a challenge, but with a modern, easy-to-use CRM…

• Workflow efficiency

5 biggest gaps in customer service for midsize companies

Companies like Amazon and Uber have set the standard for customer service, which means that keeping…

• Zendesk industry benchmarks

Optimize your self-service with the right metrics

Analytics work hand-in-hand with your self-service, providing the data you need to build better experiences for…

Make your work flow : 5 steps to scale your support operations

For growing businesses, effectively fielding every customer service inquiry becomes more and more challenging. Having the…

• Workflow efficiency

Getting started with Zendesk Explore—your guide to customer analytics

Our guide to getting started with Zendesk Explore will help you set up and make the…

Go beyond support: Top 5 use cases for an open CRM platform

It’s not enough to just have customer data—a business also needs to be able to use it to create better customer experiences

• CRM

Scalable self-service support: tailor-made for every company

Providing quality, flexible self-service has become a vital part of what Zendesk does. Industry leaders are…

• Help center software

Using AI for better self-service

Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While…

• Artificial intelligence
• Sales and support automation

Why omnichannel support is no fairytale

Omnichannel may feel like a trend or the tech topic of the day, but make no…