Shopify Premium for Zendesk Support

Shopify Premium for Zendeskis THE leading Shopify integration app for Zendesk. The only true enterprise integration forShopify- rated one of theTop Zendesk Apps!

No more shuffling between apps.agnoStack™now makes it possible toSearch, Modify and Create OrdersandAccess Real-time Commerce, Shipping and Payment Datadirectly inside Zendesk.

Now offeringCartCollab(SM), an entirely new way for agents to share carts and collaborate with customers.

For step-by-step instructions on how to configure the application, please see ourOnboarding FAQs.

CORE FEATURES

Shopify Premium for Zendeskis the powerhouse app retailers have been waiting for, loaded with industry-leading tools to turn your customer service team into SuperAgents.

Customer order history*

Allow agents to instantly view historical customer orders as soon as they open a ticket. Never keep your customers waiting again.

Order basics/details*

Get basic order details as well as line items, real-time shipping updates, and payment transactions. No more bouncing between apps to find what you need.

Order search/filter/sort/lookup*

Your agents can perform lightning fast, real-time searching, sorting and filtering to rapidly locate exactly what your Customer needs support with.

Pin ticket order*

Agents can pin an Order to a Ticket to ensure details are immediately available when it is moved between agents or is re-opened.

Refunds Processing*

Allow agents to process full, item-level and partial refunds (depending on platform).

Advanced Macros*

Quickly build re-usable replies containing real-time data from your commerce, shipping and payment platforms.

Customer Insights*

Surface additional data from third-party marketing automation platforms directly inside of our Order and Customer Detail screens.

Order Capture/Rapid Re-Order*

Perform a rapid re-order or a new order on-behalf of your customer, leveraging your full product catalog and a fully PCI-compliant checkout flow.

Multiple Provider Configurations*

Connect multiple platforms and/or storefronts into a single, unified view of your customer's orders.

\* Denotes Paid Features. Detailed pricing and tiers can be found atagnostack.com/pricing.

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Customers always first, including ours

如果东西坏了,你失踪a feature or think something could be improved, we'd love to hear from you! Contact us any time atsupport@agnostack.com. We're here for you.

Always Optimizing

We've got a laundry list of features on our roadmap and look forward to continuing to improve your support experience as we grow!

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Learn More

Learn more about agnoStack™ atagnostack.com. See all of oureCommerce apps.

Give us 30 minutes and we'll blow your business' mind.Schedule a demo today.

"agnoStack™ Omni-Channel Commerce" now available for:Shopify,BigCommerce,Magento2/Adobe Commerce Cloud, Magento 1,ElasticPath,CommerceTools, andWooCommerceat:agnoStack Omni-Channel Commerce!