Madison Hoffman
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Atividade mais recente por Madison Hoffman-
Madison Hoffmancomentou,
Hi Belinda! Thanks so much for sharing your feedback; it really helps! Your timing is good as we're actually undertaking a large refresh of our Help Center later this year. Your feedback about want...
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Madison Hoffmancomentou,
No problem Paul. I think the most confusing part of using the backlog dataset is understanding which date to use, so you might want to check out this article that helps break down your options: Wha...
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Madison Hoffmancomentou,
Hey Paul! That's exactly what the backlog dataset will allow you to do. Once you've selected the backlog dataset, you would select Tickets as your metric, then Status as a row and either Time - Bac...
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Madison Hoffmancomentou,
Hi Rade! Two things come to mind that I would check: 1) has your help center been activated? 2) Is the "require sign in" setting enabled (under Guide admin > Guide settings > Security settings)?
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Madison Hoffmancomentou,
嘿,Sigurjon,克丽r, Google Analytics has strict policies about capturing Personally Identifiable Information like a user's name via their platform. I'm not super familiar with many other web...
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Madison Hoffmancomentou,
Hey Ari, it does look like you don't have access as your Guide plan is Guide Lite. You can view what that plan includes here: https://support.zendesk.com/hc/en-us/articles/4408823905434-About-the-Z...
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Madison Hoffmancomentou,
Thanks for clarifying, Mattias. To be clear, this post is about your experience when contacting Zendesk customer support, not necessarily a Zendesk feature. We are using Sunshine Conversations to p...
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Madison Hoffmancomentou,
Hi Samantha! Just to confirm, you're looking for Zendesk's policies on data retention our end users/customers? If so, I'd start here.
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Madison Hoffmancomentou,
Hi David! I can see that our support team is helping you in a ticket. I recommend you continue to work with them there.
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Madison Hoffmancomentou,
Hi Brad, can you share your question here? Our product support team can only help registered agents & admins of existing Zendesk accounts, but depending on your question we may have a way to make a...