邮件发送到你的禅desk instance has two parts that can be used for creating the ticket: the plain text part and the HTML part.
By default, Zendesk uses the HTML part of the email to create tickets and comments. This means that any rich content in emails is retained and displayed in tickets. Rich content includes full color, basic formatting options, such as bold, italic, and underline, code blocks, tables, and inline images. Special fonts and background images are not supported and do not appear in tickets.
There may be scenarios where Zendesk can't parse the text from the HTML part of the email. When this happens, the plain text part is used.
You can disable the rich content option if you always want to use the plain text of incoming emails (with no formatting) to create tickets instead.
- InAdmin Center, click
Channelsin the sidebar, then selectTalk and email > Email. - BesideRich content in email, clickEnableto deselect the option.
This option should be selected by default, and you need to deselect the option to disable it.
- ClickSave.
- InAdmin Center, clickChannelsin the sidebar, then selectTalk and email > Email.
- BesideRich content in email, make sure theEnableoption is selected.
- ClickSave.
4 Comments
Do we have same setting for Sideconversations? The side conversations are not retainign the Rich content and the email looks wacky.
I have created a ticket to have closer look into your question. I will be contacting you very soon.
I have disabled rich content but the emails are still coming up not as plain text, have attached an example
For your request, it's better to investigate with a Support ticket. I've opened one on your behalf, you should have received an email about it.
Pleasesign into leave a comment.