For added security, Zendesk tracks the devices used to access your account. It also tracks third-party applications that accessed your account on your behalf.
Check the list on a regular basis for any suspicious devices or applications. You can view the information in your user profile; nobody else has access to the information.
New devices are added when somebody (presumably you) signs in to your account from a new device. You can get an email notification when a new device is added. Follow up if it's not you.
To review the devices and third-party applications that accessed your account
- Click your profile image on the upper-right side of the page, then click theView profileoption.
- Open theSecurity Settingstab.
- Click theDevices & Appslink on the right side of the menu bar.
- Review theMy DevicesandThird-party Applicationssections.
- Do any of the following:
- To remove a device, clickRemove. Reset your password immediately if you think the device is unauthorized. You'll need to sign in with the device again to reauthorize the device.
- To rename a device, click the name and rename it.
- To get an email notification each time somebody signs in from a new device, select theOnoption in the Email Notifications section.
- To revoke an application's authorization, clickRevoke. You'll need to reauthorize the application to access the account again.
13 Comments
How do I revoke a third-party app in Chat?
Hi Nathan,
How did you install the app on your account? Did you download the app from Zendesk Marketplace? if yes, you may checkManaging your installed appsas a guide on how to uninstall.
It's a first-party (mine) Oauth application.
Hi Nathan,
Only the admin that initially authorized the integration will see the option to revoke the third-party access on their user profile. For example, any other admins won't see the option to revoke ZD API Client Local on their profiles.
All the best!
Yes, and I can see that for Support - I am asking about Chat. Where is the equivalent option in Chat?
Hi Nathan,
For more information, you may checkManaging Chat API clients and tokens.
Thanks for that.
I would like to do this through the web interface though. I think it's unreasonable to have to build an application to interact with an API to allow a user to revoke access to an application.
As seen above, the functionality is available in Support. It should also be available in Chat (any any product of Zendesk that offers oauth as an authentication method).
I assume you meant to link to "/agent/admin/apps/manage" but that is not what either this article or my question refers to.
Hi Nathan,
If you would like to manage apps within the UI for chat, you can see the installed app in this section:
That is where I create and manage apps as an administrator.
As per the context of the article above, I (as a user [also agent]) want to view/list and be given the option to revoke access for a third-party applications that have been granted access to my data.
You've answered the question giving "use the API" as a response - this is unacceptable - there should be a web alternative.
Hi Nathan,
We understand your need for this functionality and appreciate your time in raising this question in our Community. Since there is no native way to achieve it as of the moment, I encourage you to create a new post in theChat Product Feedback主题与其他用户在我们的社区参与who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
Is there a way to see the devices that agents used to log in, or can we only see our own devices?
Thank you for reaching out to us. That is correct, you can only check for the devices your account logged in but you cannot check for others:https://support.亚博zendesk.com/hc/en-us/articles/4408834578074-Checking-devices-and-applications-that-accessed-your-account
Best,
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