Question
I don't want any of my customers submitting tickets via the Help Center. How can I disable ticket creation from there?
Answer
It is not natively possible to disable ticket creation from the Help Center, but it is possible to hide the option from your end users by removing the placeholders for it from your theme.
The HTML for the Help Center is contained in editable templates that define the layout of each page type, as well as the global header. You can customize the template of any of the page types or elements.
隐藏用户提交新请求的按钮s, navigate over toedittheHeader. This is the bar appearing at the top of all Help Center pages, the Help Center Home page, the category page, and section page landing pages.
In that section, remove the placeholders linking to the submit a request page. You may also want to hide the My activities link:
{{link 'new_request' class='submit-a-request'}}
{{link 'my_activities' class='my-activities'}}
Finally, under theArticle pagetemplate, removetherequest callout helper, which is a link for users to create a request:
{{request_callout}}
2 Comments
Hi there! It seems like this might be outdated as it looks like we can now edit this in the Help Center's Theme Editor, under the Header section?
The options in the screenshot you attached doesn't seem to reflect what the latest Copenhagen theme options are. Just to confirm, can you share what is the name and version of the theme you are using?
I'm thinking this theme could be either an older version of the Copenhagen or a custom theme which would be out of scope.
Pleasesign into leave a comment.