Aftercreating a custom agent role, admins andagents in custom roles with permissioncan view the role's permissions, who is assigned to it, and edit the role as needed.
The following topics are covered in this article:
Viewing and editing a custom role
From the detailed view of a role, you can edit the role's permissions and access and see a list of agents assigned to the role. If you're an agent with permission to manage roles, you can't modify your own role assignment or permissions.
- InAdmin Center, click
Peoplein the sidebar, then selectTeam > Roles. - Hover over the row of the role you want to view, then click the option menu icon (
) and selectVieworEdit.
A detailed view of the custom role's settings is displayed. A list of users assigned to the role is also visible in a panel on the right.
- If editing the role, make your modifications and clickSave.
If you’re editing a custom role’s name, note that the name must be unique and can’t be too similar to the name of an existing role.
Deleting a custom role
You can only delete a role if no agents are assigned to it. If agents are assigned to the role, you must remove them before you can delete it.
- InAdmin Center, clickPeoplein the sidebar, then selectTeam > Roles.
- Locate the role you want to delete, click the option menu icon (), and select删除.
- Click删除roleto confirm deletion.
4 Comments
Hello,
I was wondering if there is a way to change the default support email. For example instead of support@"company name".zendesk.com, we would like to have our customized email address. Is that doable, is that consume a new agent seat?
Hi Arezoo, are you referring to the email address your customers will be sending their requests to? If so, that does not consume an agent seat, you just have to add the customized email address by following instructions here:https://support.zendesk.com/hc/en-us/articles/4408842868506-Adding-support-email-addresses-for-users-to-submit-tickets
Once you have added the support address, you can change the default address by clicking on the default button like in the screenshot below. Thanks!
i need to contact with zendesk customer care representative regarding subscribing an app
I have created a ticket and reached out to you via Email so that we can get more details from you in regards to an App subscription.
Pleasesign into leave a comment.