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How do I update Help Center articles with the API?

Ben Van Iten
  • Edited
Zendesk Digital Resources Team

Question

How do I update Help Center articles with the API?

Answer

TheUpdate ArticleAPI endpoints only allow you to update article metadata. These endpoints update article-level metadata such as its promotion status or sorting position. The endpoints do not update translation properties such as the article's title, body, or draft.

To make updates to the body of the existing articles, use theTranslationsendpoint.

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    5 Comments

    • Alisha Strawbridge

      Hi there, That link on Translations brings me to a 404 - not found.

      0
    • Kat O'Toole
      Hi Alisha,

      Thank you for raising the broken link with us, we are looking into this now and will have this fixed soon.
      In the mean time you can view the correct translation end point linkHERE.

      Regards,

      Kat O'Toole
      Zendesk Support
      0
    • James Ratcliffe

      When I update a translation with the API, the changes are published immediately. Is there way to update the translations without publishing? Thanks in advance.

      3
    • David Lowe

      Hi James,

      I'm afraid that we don’t (yet) have an API to do proper content production, which would assist with this scenario of updating translation content.

      My apologies for the inconvenience on this one!

      0
    • Ben Spry

      I ran into a couple of limitations with the help center API:

      • There's no way to know if a published article has been edited and saved via the Admin UI.
      • There's no way to see the edited version of an article vs the published article.

      It would be really helpful to get that info added to responses

      Thanks

      0

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