Question
When a user submits a new request, a confirmation message appears at the top of the page that saysYour request was successfully submitted. Can I edit the confirmation message that appears after a user submits a new request in the Help Center?
Answer
No. It is not possible to edit the confirmation message that appears after a user submits a new request in the help center.
One possible workaround is to redirect the user to a different article page after they have submitted a new request. This page lets them know that their submission was successful.
You can create a new article that is used to redirect users to your custom confirmation message. Hide the article from any sections so users cannot access the article from your help center. Additionally, style that article so that it doesn't look like an article and the appearance is closer to a confirmation landing page.
To set up a redirect, add Javascript to yourdocument_head.hbsfile that redirects users to your custom article. For example:
For more information on how to make customizations to your Help Center, see the article:Customizing your help center theme.
3 Comments
Is there a way to make this redirect conditional based on the user's form answers? Can I some way reference the previous request id?
Also, a lot of our clients would like to see the form they submitted come back to them in the confirmation email. Is that a possibility?
Lina Akkad
我认为这是可以通过三gger.
Conditions.
Ticket Is Created
Form Is Your_form
Actions.
Email user (requester)
Message:
--------- --------- ---------
Hello, sweetie!
We received your request with following information.
Field1: {{ticket.ticket_field_111111111}}
Field2: {{ticket.ticket_field_22222222}}
Field3: {{ticket.ticket_field_333333333}}
We'll answer you asap.
--------- --------- ---------
Pleasesign into leave a comment.