Unable to write in a chat ticket (Workspace Agent mode)
The agents can´t write in a whatsapp ticket. They are in workspace agent mode.
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Hi Juan!
It looks like the agent hasn't assigned the ticket to himself yet. In Agent Workspace, the agent needs to take the ticket first then submit it as open before they can join and type in the ticket. More detailshere关于answering messages in Agent workspace.
I hope this helps.
Regards,
Adrian
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