Hello,

We have recently begun using the proactive chat feature and have identified an issue which is causing some concern.

Now that the proactive chat feature is enable, our web widget no longer allows customers to speak with agents. Customers can ask the Bot questions but do not get given the option to chat with us when selecting Get in touch.

Therefore any customer who qualifies to have a proactive message is able to reply, but any customer who wants to chat with us and does not qualify for a proactive message can't chat with us.

这不是公司吗rrect at all.