Need ability to manually refresh the data presented in Salesforce app as an Agent
As an Agent, i need ability to refresh the data presented in the Salesforce app.
I should be able to do it in multiple situations:
- i have the data i need from the customer (confirmed serial number, order #, etc.)
- customer corrected the initial number they gave me (serial number from other unit, other order, etc.)
This would be much more efficient than asking my agent to wait until the app refreshes????
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