let hasRun = false;

function runOnce() {
if (!hasRun) {
hasRun = true;
const client = ZAFClient.init();

const ticket_fields = ['ticket.customField:custom_field_13110845437979','ticket.customField:custom_field_13007174759707']

client.get(ticket_fields).then(
function(data) {
const disputes_transactions = data['ticket.customField:custom_field_13110845437979'];
const amounts = disputes_transactions.match(/Amount:\s*\$?(\d+(?:[\.,']\d+)?)/g);
const total_dispute_amount = amounts.reduce((sum, amount) => sum + parseFloat(amount.replace(/Amount:|\$/g, '')), 0);
console.log('Disputes transactions:' + disputes_transactions);
console.log('Transaction Totals: ' + total_dispute_amount);
const totalDisputes = total_dispute_amount;

const ticketCustomFieldData = {
ticket: {
fields: [
{
id: 'custom_field_13007174759707',
value: totalDisputes
}
]
}
};

client.get('ticket.id').then(function(ticketData) {
const ticketId = ticketData['ticket.id'];

client.set('ticket.customField:custom_field_13007174759707', totalDisputes);

const settings = {
url: '/api/v2/tickets/' + ticketId + '.json',
type: 'PUT',
dataType: 'json',
data: ticketCustomFieldData
};

console.log(settings);

client.request(settings).then(
function(data){
console.log(data);
},
function(error) {
console.error('Error updating ticket:', error);
});
},
function(error) {
console.error('Error getting ticket ID:', error);
});
},
function(error) {
console.error('Error getting ticket fields:', error);
});
}
}

runOnce();

• Amie SuccessCX

  • May 01, 2023 03:01

  HeyJesse Spalding,

  In general, when you make an update to a ticket field, you do then need to submit the ticket so it saves the changes you've made. Submitting the ticket normally requires the agent to also select a status at the same time.

  Perhaps you will need to include a submit function into your code here where you are adding the status into the update you're making.

  https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#update-ticket

  I not a developer by nature but I hope this helps. :)

• Hanna Jordan

  • May 01, 2023 08:15

  Hi, I think the problem is that you are using theticket.save()method inside theticketFields:changedevent handler. This will cause an infinite loop of saving and changing the ticket fields, which may prevent the custom field data from being saved properly. A possible solution is to use a flag variable to check if the custom field data has been updated before saving the ticket. For example:
  
  Hope this helps,
  Hanna fromCodeIT

  var updated = false; // flag variable
  
  client.on('ticketFields:changed', function(e) {
  if (e.fieldId === 'status') {
  var status = e.value;
  if (status === 'solved') {
  client.get('ticket.customField:custom_field_360000000000').then(function(data) {
  var customField = data['ticket.customField:custom_field_360000000000'];
  如果(customField ! = = '是的'){
  client.set('ticket.customField:custom_field_360000000000', 'Yes');
  updated = true; // set flag to true
  }
  });
  }
  }
  });
  
  client.on('ticket.save', function() {
  如果(更新){/ /切ck flag before saving
  return true;
  } else {
  return false;
  }
  });
  
  

• Ahmed Zaid

  • May 01, 2023 13:08

  User Group Leader Community Moderator

  HiJesse Spalding,

  In your payloadticketCustomFieldData, you should changefieldstocustom_fields. That should the update issue.

  However, the app seems to perform the update every time it is loaded since it will always register with has_run as false. So, every time the ticket is opened, the fields will be updated.

  I believe your use case can benefit more from aZIS apprather than a ZAF one.

Pleasesign into leave a comment.