Barry Neary
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Total activity205
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Last activity
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Activity overview
Latest activity by Barry Neary-
Barry Nearycommented,
Can you confirm that you are logged into community when accessing the above community EAP page?
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Barry Nearycommented,
Hi Micheál McArdle Omnichannel routing is available to customers: - who are on agent workspace - if they have a chat subscription they need to have messaging enabled routing is available across all...
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Barry Nearycommented,
Official comment Hi Micheál McArdle The way our routing engine works is that you would have triggers that decide which group a ticket should go to based on tags, custom fields, customer value - whatever you want. T...
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Barry Nearycommented,
Prakruti Hindia: could you help Jason get access to this community page?
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Barry Nearycommented,
Hi Jason Walker-C We do have an EAP at present to switch off the feature of inactive messages (those in which there has been no conversation for 10 mins or more) being auto assigned to agents. See ...
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Barry Nearycommented,
Hi Micheál McArdle We actually have omnichannel routing , designed to route tickets directly to agents, which I believe will address the above issues Barry
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Barry Nearycommented,
Hi Yvonne Uder The current omnichannel routing solution we have works this way: assigns tickets to agents within a group first based on load balancing (i.e. which agents have the highest spare capa...
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Barry Nearycommented,
Hi We now have omnichannel routing solution which assigns tickets to agents within a group first based on load balancing (i.e. which agents have the highest spare capacity - assign them tickets fi...
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Barry Nearycommented,
Hi Christine Can you create a support ticket for your issue and we can check on what the issue is? Barry
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Barry Nearycommented,
Hi Harper Dane We are developing the ability to change skills on each ticket update and are planning a release in July Barry