Simon Blouner
Zendesk consultant with 3+ years experience with the entire Zendesk product portfolio, from small scaleups to major enterprise clients
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Total activity88
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Last activity
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Activity overview
Latest activity by Simon Blouner-
Simon Blounercommented,
Hey Dane Thanks for the reply. It is however still unclear to me "if where any update using Knowledge or the Knowledge Capture app took place", implying that the reading/opening of an article, insi...
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Simon Blounercommented,
It is unclear to me, what is covered in the "Agent engagement ratio" metric. What is considered to be "Knowledge or Knowledge Capture app activity"? More specifically, we want to know if it include...
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Simon Blounercreated a post,
Placeholders in Content Blocks
Feature Request Summary: It would be really beneficial to have some sort of placeholders available in Content Blocks. Description/Use Cases: Similar to the placeholders that are used in Zendesk...
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Simon Blounercommented,
We really need the option to filter for multiple groups or brands simultaneously. In a multi-brand setup, the live dashboards are nearly useless because we want to have the option to make several l...
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Simon Blounercommented,
We really need the option to filter for multiple groups or brands simultaneously. In a multi-brand setup, the live dashboards are nearly useless because we want to have the option to make several l...
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Simon Blounercommented,
We really need the option to filter for multiple groups or brands simultaneously. In a multi-brand setup, the live dashboards are nearly useless because we want to have the option to make several l...
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Simon Blounercommented,
Hey Dane Reporting on metadata for Messaging tickets seems a bit foolish only to be done by using Events API, and not just directly in Explore - or am I missing something? One of many use cases cou...
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Simon Blounercommented,
Thank you Jonathan Aniano for taking the time to address the various concerns posted as comments on the Announcement article. I don't feel the need to create a considerable comment here regarding a...
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Simon Blounercommented,
The 1000 MAU is ridiculously low for our instance, and I'd imagine most other accounts - this is really not well seen from my organisations' point of view..
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Simon Blounercommented,
Hey Amisha Sharma In relation to your pinned comment, and the functionality to come: 1. To us it makes sense making it available on all channel, to carry over drafts from private to public. 2. To u...