Bogdan Vintilescu
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Total activity8
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Last activity
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Activity overview
Latest activity by Bogdan Vintilescu-
Bogdan Vintilescucommented,
Hi ZD team! One of the people on my team had an outstandingly low First Resolution Time, Full Resolution, and Requester Wait time in March's round of tickets (data set for the full month of March)....
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Bogdan Vintilescucommented,
Hi Amy! This is very helpful! I am using a median of these metrics and the query is for ~2,000 tickets on average for each assignee. These are all solved tickets, but there were some with long fir...
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Bogdan Vintilescucommented,
Hi Amy, Thank you so much for following up on this. I would like some clarification on these metrics overlapping: I have a query with multiple entries and two of them yielded results differing from...
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Bogdan Vintilescucommented,
Hello Zendesk! Is the first reply time metric included in the first resolution or full resolution metric or will the first reply time remain a separate metric in its own?