Email & Social Media

Surveys & Feedback

Retail/Ecommerce

Note: This app requires that <a href="https://support.zendesk.com/hc/en-us/articles/203691146-Creating-and-using-customer-lists">customer lists</a> be enabled in your Zendesk Support account.

Help support team members manage and track all customer interactions from Zendesk Support and Mailchimp, all in one place. With the Mailchimp Activity app, team members can easily get a full picture on which email campaigns a customer has been sent and what actions they took with each campaign.

Get ahead of your customers’ questions and needs by going to them instead of waiting for them to come to you—making customer conversations more meaningful, personal, and productive.

With the Mailchimp Activity app, you can:

<ul>
<li>View all email campaigns from Mailchimp that a Zendesk Support ticket requester has received.</li>
<li>View in-depth details of the actions the Zendesk Support ticket requester took with each Mailchimp campaign.</li>
<li>Manage the ticket requester&#39;s Mailchimp mailing list subscriptions.</li>
</ul>

Also, make sure to check out the Mailchimp Campaign app. It lets you send email campaigns to targeted lists of customers, and proactively communicate and follow up with your customers.

<h3>How Mailchimp works:</h3>

More than 4 million people use Mailchimp to create, send, and track email newsletters. Create signup forms that match your brand’s look and feel, and send your subscribers product updates, event invitations, announcements, or editorial content. Use our reports to improve your campaigns and learn more about your subscribers. Best of all? Mailchimp is free for lists of up to 2,000 subscribers.

By enabling this app, You agree to the <a href="//www.ying8.net/company/built-by-zendesk-agmt/">Built by Zendesk Terms of Use</a>.

Mailchimp Activity

Send email campaigns directly from your Zendesk using Mailchimp

E-commerce & CRM

Starter Apps

The official Zendesk integration for Shopify.

The Shopify app for Zendesk Support and Chat unites all your business and customer data by displaying critical Shopify information to your agents while they serve customers—without leaving Zendesk.

The application queries your Shopify store(s) to find the customer’s details and recent orders, giving your agents the right customer context at their fingertips, all within a unified workspace. Agents are also able to take action on these insights—processing refunds and cancellations, as well as instantly navigating to Shopify orders as needed. Empowering your agents to focus on the customer conversation, instead of spending their time toggling between systems.

Improve customer satisfaction with better conversations

<ul>
<li>Solve chats and tickets faster with access to relevant customer data from Shopify, such as billing, shipping, and order information—all without leaving Zendesk.</li>
<li>Take action on your data and process common requests like refunds and cancellations, directly from the Support sidebar app.</li>
<li>Easily navigate to additional data in Shopify by clicking the Order ID.</li>
<li>Embed live chat to any Shopify-powered site to convert browsers into buyers, increase average order value, reduce cart abandonment, and improve customer satisfaction.</li>
</ul>

By enabling this app, You agree to the <a href="//www.ying8.net/company/built-by-zendesk-agmt/">Built by Zendesk Terms of Use</a>.

This integration works for both Shopify and Shopify Plus.

Shopify for Zendesk

Display customer and order details from Shopify

Compose & Edit

<a href="https://apps.sparkly.dev/marketplace-app-tables-banner-link"><img src="https://apps.sparkly.dev/marketplace-app-tables-banner-image" alt="Banner"></a> 
<a href="https://apps.sparkly.dev/marketplace-app-tables-video-link"><img src="https://apps.sparkly.dev/marketplace-app-tables-video-image" alt="Watch the Tables app video"></a> 

<h2>More control on the rich-content of your message</h2>

Add tables to your messages in an easy way. Just click the table icon in the editor and select how many rows and columns you want your table to have. 

Place your mouse cursor in a table cell and you&#39;ll be able to alter the table by inserting and deleting rows and columns. 

<h2>Ideal for all organizations using Zendesk Support</h2>

Ideal for all organizations using Zendesk Support and would like to have more possibilities that copy-pasting tables. 

Built by Sparkly. 
Sparkly, Amsterdam, the Netherlands. 

<a href="https://apps.sparkly.dev/marketplace-app-tables-footer-link"><img src="https://apps.sparkly.dev/marketplace-app-tables-footer-image" alt="Check out our website too"></a>

Tables

Collaboration

Productivity & Time-tracking

Collaboration Tools

<img src="https://i.imgur.com/EMCbBS9.png" alt="new slack to zendesk integration">

<h4>The Zendesk to Slack Integration brings all of your customer support interactions into a single place and help make customer service a team sport</h4>

<ul>
<li>Create or Update Zendesk tickets within Slack</li>
<li>Receive real-time notifications on Zendesk tickets within Slack</li>
<li>Deploy Answer Bot in Slack to enable self service</li>
<li>Connect agents to experts with Side Conversations</li>
</ul>

<h4>Simplify support workflows and collaboration</h4>

<ul>
<li>With this integration, Slack users can create or update Zendesk tickets directly from within Slack</li>
</ul>

<img src="https://i.imgur.com/lwea9qn.gif" alt="">

<h4>Stay up to date with current activity</h4>

<ul>
<li>Notify Slack Channels in real-time from Zendesk triggers</li>
</ul>

<img src="https://imgur.com/BVLGzSY.gif" alt="">

<h4>Scale support with self-service</h4>

<ul>
<li>Deploy Answer Bot in Slack to help resolve commonly asked questions only escalating to an agent for more complex issue</li>
</ul>

<img src="https://i.imgur.com/BHAg67a.gif" alt="">

<h4>Connect Agents with Experts</h4>

<ul>
<li>Enable Agents to connect with experts in Slack from within Zendesk via Side Conversations</li>
</ul>

<img src="https://imgur.com/djUnb4H.gif" alt="">

By enabling this app, You agree to the <a href="//www.ying8.net/company/built-by-zendesk-agmt/">Built by Zendesk Terms of Use</a>

Slack

View, create, and take action on support tickets from any Slack channel

Analytics & Reporting

IT & Project Management

Featured Apps

<img src="https://uploads-ssl.webflow.com/63493c31eeb5b0bf789122ef/64945129238e44550faaae77_fastest_wfm_zendesk.png" alt="The fastest WFM on the planet.">

Modern workforce management built for next generation support teams 
Beautifully simple scheduling, a forecast you can trust, and real-time reports to deliver better customer service.

Now a Zendesk company 
Tymeshift is now part of Zendesk, which means the fastest workforce management software is about to pack an even bigger punch. <a href="//www.ying8.net/newsroom/articles/tymeshift-acquisition23?utm_source=tymeshift&utm_medium=zdmarketplace&utm_campaign=tymeshift-acquisition23">Read more here</a>.

Want support getting setup or to see a demo before installing Tymeshift? 
👉 Reach out to your Zendesk Account Executive to learn more, or <a href="https://www.tymeshift.com/schedule">Schedule time with our team</a>. We’ll answer your questions, show you a demo, and even help you start building reports &amp; schedules if you’ve started a free trial! 

<img src="https://uploads-ssl.webflow.com/63493c31eeb5b0bf789122ef/638090734d9c4ec539dc481d_zendesk_zaf_howitworks.png" alt="How it works">

The only WFM you can spin up in minutes 
Install the Tymeshift app in Zendesk via this page and follow the setup instructions. You’ll gain real-time visibility in minutes.

How much does Tymeshift cost? 
You can sign up for a free 10-day trial today and see if Tymeshift meets your needs. 
After that, licenses start as low as $15/month per agent, depending on the plan that you sign up for. 
Head on over to <a href="https://www.tymeshift.com/pricing">our pricing page</a> to see our different plans.

<img src="https://uploads-ssl.webflow.com/63493c31eeb5b0bf789122ef/63aadb9fd827c56bce2c7deb_zendesk_zaf_fastestdemo.png" alt="Watch the fastest product demo on the planet">

<a href="https://www.loom.com/share/fc469316d61644dca821e6d7e03fd562"><img src="https://uploads-ssl.webflow.com/63493c31eeb5b0bf789122ef/63aadb9fc73ddf43b9f90238_tymeshift_zaf_video_thumbnail.jpg" alt="Taking the WTF out of WFM"></a>

Need Help? 
🗣️ Talk to your Zendesk Account Executive 
📧 Email: <a href="mailto:support@tymeshift.com">support@tymeshift.com</a> 
💬 Chat: <a href="https://www.tymeshift.com">www.tymeshift.com</a> 
📆 Start your Trial: <a href="https://www.tymeshift.com/free-trial">www.tymeshift.com/free-trial</a>

Tymeshift Workforce Management

This is the default plan all existing apps have. You can change the description and name of this plan

Default Plan

Modern WFM with fast scheduling, forecasting, reporting and real-time analytics.

<a href="https://sweethawk.com"><img src="https://d1kz0yd1invg7i.cloudfront.net/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a>

<h1>Give your helpdesk super powers!</h1>

With this app you can install any or all of SweetHawk&#39;s 15 apps (and counting) with a single click, all bundled together <a href="https://sweethawk.com/super-suite-pricing">starting at only $10 per agent per month</a>.

<img src="https://d1kz0yd1invg7i.cloudfront.net/marketplace/sweethawk-promises.png" alt="SweetHawk customer promises">

<h1>About SweetHawk</h1>

SweetHawk has been building apps for Zendesk <a href="https://sweethawk.com/about-us">since 2015</a>. Their first app, <a href="https://sweethawk.com/zendesk-calendar-app">Calendar</a>, was installed by dozens of businesses within weeks of release which inspired them to create more apps like <a href="https://sweethawk.com/zendesk-tasks-app">Tasks</a>, <a href="https://sweethawk.com/zendesk-reminder-notifications-app">Reminders</a> and <a href="https://sweethawk.com/zendesk-approvals-workflow-app">Approvals</a>, creating a <a href="/apps/support/sweethawk-super-suite/">Super Suite</a> of apps all complimenting each other to address larger use cases such as <a href="https://sweethawk.com/itsm-change-management-zendesk">ITSM change management</a>, <a href="https://sweethawk.com/zendesk-project-management">project management</a> and <a href="https://sweethawk.com/hr-human-resources">HR process automation</a>. Today, well over 100,000 agents use <a href="https://sweethawk.com/zendesk-apps">SweetHawk apps for Zendesk</a> every day.

<a href="/marketplace/partners/sweethawk/"><img src="https://d1kz0yd1invg7i.cloudfront.net/marketplace/sweethawk-zendesk-apps.png" alt="SweetHawk&#39;s Zendesk apps"></a>

<img src="https://d1kz0yd1invg7i.cloudfront.net/marketplace/sweethawk-customers.png" alt="SweetHawk customers">

<a href="https://sweethawk.com"><img src="https://d1kz0yd1invg7i.cloudfront.net/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a>

SweetHawk Super Suite

<a href="https://apps.sparkly.dev/marketplace-app-exporter-banner-link"><img src="https://apps.sparkly.dev/marketplace-app-exporter-banner-image" alt="Banner"></a> 
Export everything, any way you want! 

Formerly known as Ticket Exporter. 

<h2>Overview of possibilities with Exporter</h2>

You&#39;ll be able to: 

<ul>
<li>Export tickets </li>
<li>Export comments (available now!) </li>
<li>Export users </li>
<li>Export organizations </li>
<li>Export attachments (available now!) </li>
<li>Select over 100 fields to include 

<ul>
<li>Including custom fields </li>
</ul></li>
<li>Choose several predefined export formats 

<ul>
<li>CSV </li>
<li>XML </li>
<li>JSON </li>
</ul></li>
<li>Compose your own export formats 

<ul>
<li>Uses the Handlebars template lanuage </li>
</ul></li>
<li>Save and load export configurations for quick re-use </li>
</ul>

Free version: 

<ul>
<li>Export tickets by view </li>
<li>Select up to 10 fields </li>
<li>Choose between 2 different CSV fomats </li>
</ul>

All paid plans come with a 7 day free trial!

Exporter

<ul>
<li>Export tickets by view</li>
<li>Select up to 10 fields</li>
<li>Choose between 2 different CSV fomats</li>
</ul>

Free

<ul>
<li>Export tickets</li>
<li>Export users</li>
<li>Export organizations</li>
<li>Save &amp; load export configurations</li>
<li>Choose between CSV, JSON and XML formats</li>
</ul>

This plan comes with a 7 day free trial!

Professional

<ul>
<li>Export tickets</li>
<li>Export comments</li>
<li>Export users</li>
<li>Export organizations</li>
<li>Export attachments</li>
<li>Export &#39;everything&#39; (planned)</li>
<li>Save &amp; load export configurations</li>
<li>Choose between CSV, JSON and XML formats</li>
<li>Create your own export templates</li>
</ul>

This plan comes with a 7 day free trial!

Enterprise

Productboard is the customer-centric product management platform that helps organizations get the right products to market, faster. Over 6,000 customer-driven companies use Productboard to understand what customers need, prioritize what to build next, and align everyone around their roadmap.

Productboard’s Zendesk integration helps bridge the product feedback gap between support and product teams. It ensures product managers prioritize the right features to work on next — features that address the real customer needs that are communicated to support teams.

Support teams working in Zendesk can easily send valuable user feedback, like feature requests or product pain points, to Productboard. Once in Productboard, product teams can identify critical product insights within this feedback and use them to prioritize what goes on the product roadmap.

To learn more about this integration, visit:

<ul>
<li><a href="https://www.productboard.com/integrations/zendesk/">Productboard’s Zendesk integration page</a></li>
<li><a href="https://support.productboard.com/hc/en-us/articles/360056318634-Integrate-with-Zendesk">Productboard’s Zendesk integration support article</a></li>
</ul>

Questions? Reach us at <a href="mailto:hello@productboard.com">hello@productboard.com</a>. We’d love to hear from you.

Interested in Productboard? <a href="https://www.productboard.com/pricing/">Start a free trial here</a>.

Productboard

Teamviewer is the No.1 solution for remote support and desktop sharing regarding market share with over 1.5 billion installations worldwide, 20 million connected devices at any given time and translations in more than 30 languages.

With TeamViewer you can easily create a remote support session directly from your ticket in Zendesk to Windows, Mac, Linux and mobile devices Simply insert the created link into the ticket and send it to your customer. Once the customer goes online, he will appear in your TeamViewer service queue and you can instantly connect with a single click to his device For more information about using TeamViewer within Zendesk and a free trial please visit: <a href="https://www.teamviewer.com/en/integrations/Zendesk/">https://www.teamviewer.com/en/integrations/Zendesk/</a>

TeamViewer benefits at a glance 

*Multi Platform: *Support for Windows, Mac, Linux, Android, iOS, Chrome, and Blackberry.

Feature rich: Use all TeamViewer features including multi-monitor support, file transfer, chat, VoIP, video, customer management, setting policies, whiteboard, session recording, 24/7 access and many more.

No configuration required: Works instantly behind any firewall and proxy.

High performance: Intelligent connection routing and bandwidth usage for real time screen sharing even under bad network conditions.

High security: TeamViewer utilizes RSA 2048 public/private key exchange, AES (256 bit) session encryption end to end, random passwords for one-time access, optional two-factor authentication, and access controls via trusted devices as well as black- and whitelists.

Please note that using TeamViewer with the Zendesk integration will require the latest TeamViewer version or being on subscription.

TeamViewer Enterprise for Support

Easy and fast remote support and desktop sharing directly from your tickets!

Knowledge & Content

<h2>The official Stella Connect app for Zendesk.</h2>

Stella Connect is the customer feedback and quality management platform built specifically for customer experience teams. Our intuitive platform makes it easy to harness agent-level customer feedback and deliver high impact coaching and QA programs, driving agent engagement and customer satisfaction. 
 With Stella Connect, you can capture agent-level performance insights and use them to: 

<ul>
<li>Gain visibility into service performance against the metrics that matter most to your team, from NPS and CES to agent-level CSAT </li>
<li>Streamline and enhance your Quality Assurance process, and combine QA with real-time customer feedback for deeper insight </li>
<li>Deliver in-the-moment coaching to help your agents perform at their best </li>
<li>Scale your team more cost-effectively with a platform that scales with you </li>
<li>Drive sales and reduce agent attrition - happier front-line teams make for happier customers </li>
<li>Power incentive and reward programs that keep your agents engaged and motivated </li>
<li>Run high impact service recovery programs to turn negative customer experiences into positives </li>
</ul>

<h2>Our Zendesk integration enables you to:</h2>

<ul>
<li>Set pre-defined rules to automatically send out feedback requests after tickets are solved </li>
<li>Include interaction tags from Zendesk in Stella Connect to enrich the agent-level feedback you receive </li>
<li>Link customer feedback within Stella Connect directly to Zendesk tickets for deeper, more actionable context </li>
<li>View your Stella Connect survey results in Zendesk Explore for flexible CSAT reporting </li>
<li>Create a service recovery workflow to make things right with customers after subpar service interactions </li>
<li>Import Zendesk tickets into Stella Connect to launch QA reviews off of customer interactions </li>
<li>View, play, annotate and score transcripts and recordings from Zendesk in Stella Connect </li>
</ul>

<a href="https://stellaconnect.com/2020/06/17/stella-connect-commercial/"><img src="https://stellaconnect.com/wp-content/uploads/2020/09/Stella_Connect-Video-Screen-.png" alt="Check out our quick product overview!"></a> 

<h2>We are proud to be used by brands that range from disruptive startups through to billion dollar public companies</h2>

“In a hyper-growth startup, trying to scale a customer service operation and seeing around the corner is very hard. With Stella Connect, we can pinpoint exactly what works best—when we need more resources, different training, more coaching. We can measure performance on a more granular level.” Nick Martin, \u2028Head of Customer Experience at Harry’s 

<h2>Have questions?</h2>

Our team is ready to help, reach out at partnerships@stellaconnect.com. We also regularly have webinars where we dive into all things CX, and our platform stellaconnect.com/events.

Stella Connect

Empower frontline teams with real-time customer feedback, QA, and coaching

Note: This app requires that <a href="https://support.zendesk.com/hc/en-us/articles/203691146-Creating-and-using-customer-lists">customer lists</a> be enabled in your Zendesk Support account.

Send email campaigns to targeted list of customers and proactively communicate and follow up with your customers. Connecting Zendesk Support and Mailchimp enables you to communicate with your customers in a way that’s more personal.

Anticipate your customers’ questions and needs by going to them instead of waiting for them to come to you—making customer conversations more meaningful, personal, and productive.

With the Mailchimp Campaign app, you can compose and send a variety of emails to a targeted segment of your customers, from within your Zendesk Support account. Specifically, you can:

<ul>
<li>Start a new email campaign by selecting an existing Mailchimp email template or creating a new one</li>
<li>Select a list of customers from Zendesk Support to email</li>
</ul>

Also, check out the Mailchimp Activity app to give your support team a list of all email campaigns delivered to a customer, right on the ticket page.

<h3>How Mailchimp works:</h3>

More than 4 million people use Mailchimp to create, send, and track email newsletters. Create signup forms that match your brand’s look and feel, and send your subscribers product updates, event invitations, announcements, or editorial content. Use our reports to improve your campaigns and learn more about your subscribers. Best of all? Mailchimp is free for lists of up to 2,000 subscribers.

By enabling this app, you agree to the <a href="//www.ying8.net/company/built-by-zendesk-agmt/">Built by Zendesk Terms of Use</a>.

Mailchimp Campaign

Send email campaigns directly from Zendesk Support using Mailchimp.

TeamViewer is the No.1 solution for remote support and desktop sharing regarding market share with over 1.5 billion installations worldwide, 20 million connected devices at any given time and translations in more than 30 languages.

With TeamViewer you can easily create a remote support session directly from your chat in Zendesk to Windows, Mac, Linux and mobile devices. Simply insert the created link into the chat and send it to your customer. Once the customer goes online, they will appear in your TeamViewer service queue and you can instantly connect with a single click to their device. For more information about using TeamViewer within Zendesk and a free trial please visit: <a href="https://www.teamviewer.com/en/integrations/Zendesk/">https://www.teamviewer.com/en/integrations/Zendesk/</a>

TeamViewer benefits at a glance 

Multi-Platform: Support for Windows, Mac, Linux, Android, iOS, Chrome, and Blackberry.

Feature rich: Use all TeamViewer features including multi-monitor support, file transfer, chat, VoIP, video, customer management, setting policies, whiteboard, session recording, 24/7 access and many more.

No configuration required: Works instantly behind any firewall and proxy.

High performance: Intelligent connection routing and bandwidth usage for real time screen sharing even under bad network conditions.

High security: TeamViewer utilizes RSA 2048 public/private key exchange, AES (256 bit) session encryption end to end, random passwords for one-time access, optional two-factor authentication, and access controls via trusted devices as well as black- and whitelists.

Please note that using TeamViewer with the Zendesk Chat integration will require the latest TeamViewer version or being on subscription.

TeamViewer Enterprise for Chat

Easy and fast remote support and desktop sharing directly from your chat!

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Foundever

Foundever™ combines comprehensive customer care capabilities with unparalleled digital, training and technology expertise to help build brand loyalty and improve customer satisfaction. We partner with our clients to effectively harness our industry’s explosive digital transformation to ensure an innovative, end-to-end solution to managing and enhancing the customer experience.

With over 8 years of Zendesk experience across many industries and use cases, Gravity CX can help your business delight your customers.

Gravity CX

Gravity CX can help your business delight your customers with Zendesk

Picto offers businesses a suite of resources to help them build exceptional help centers and knowledge bases. Created by the founders of SupportOps, a Zendesk partner that was later acquired by Partner Hero, Picto provides everything you need to streamline internal documentation or enhance customer support.

Picto Help Centers

Picto offers businesses a suite of resources to help them build exceptional help centers and knowledge bases. Created by the founders of SupportOps, a Zendesk partner that was later acquired by Partner Hero, Picto provides everything you need to streamline internal documentation or enhance customer support.

We&#39;re one of Zendesk&#39;s earliest operators in New Zealand and have been firm supporters ever since!
Looking for a custom app solution for Zendesk? 
Look no further - we can help!

BizStudio

Customer Service Consulting - Zendesk Evangelists

Jupiter is a beautiful, professionally designed Zendesk theme that&#39;s packed full of features, including a clean, easy to navigate layout, various types of configurable custom blocks, call-to-actions and much more. Everything can be branded and customized without code, making it easier than ever to launch a new help center that will delight your customers.

<h4>One theme, unlimited possibilities</h4>

Premium functionality that would normally cost thousands of dollars is included for free so you can get the very most out of the theme and your Zendesk help center. Discover what makes Jupiter different today by starting a free 14 day trial!

<a href="https://www.zenplates.co"><img src="https://www.zenplates.co/assets/images/marketplace/slide-1-jupiter.png" alt="Customizable Zendesk themes"></a>

Not a developer? Not a problem! Branding and customizing our themes is easy.

We&#39;ve pushed theme settings to the absolute limit, giving you the ability to completely change the look-and-feel of your help center to match your company brand guidelines through no-code configuration. Our team has made the tough design decisions so you can focus on what&#39;s important: delivering an amazing help center and self-service experience to your customers.

<img src="https://www.zenplates.co/assets/images/marketplace/testimonial-1.png" alt="Zendesk themes that can be customized without code">

<a href="https://www.zenplates.co/extensions"><img src="https://www.zenplates.co/assets/images/marketplace/slide-2.png" alt="Add additional functionality to your Zendesk help center"></a>

All of our themes include our collection of <a href="https://www.zenplates.co/extensions">premium extensions for Zendesk Guide</a> for free. Advanced navigation options, video library functionality, configurable notification and more can be added with a click and, best of all, absolutely everything can be customized. Why pay hundreds or even thousands of dollars for advanced functionality when you can get it for free with every one of our themes?

<a href="https://www.zenplates.co/patterns"><img src="https://www.zenplates.co/assets/images/marketplace/slide-3.png" alt="Ready made UI elements for your Zendesk help center"></a>

Our <a href="https://www.zenplates.co/themes">premium Zendesk themes</a> are unique in that they&#39;re built on top of a powerful theming framework that allows elements and even entire layouts to be easily copied and pasted from our ever-growing <a href="https://www.zenplates.co/patterns">library of help center UI patterns</a>. You will not find this level of flexibility or control anywhere else!

<img src="https://www.zenplates.co/assets/images/marketplace/testimonial-2.png" alt="Highly extensible Zendesk themes">

<a href="https://www.zenplates.co/documentation/overview/creating-callouts"><img src="https://www.zenplates.co/assets/images/marketplace/slide-4.png" alt="Article formatting elements for Zendesk themes"></a>

It&#39;s not just the page layouts that get love and attention. Our range of <a href="https://www.zenplates.co/extensions/formatting-styles">content and interactive elements</a> like tabs, toggles and carousels apply structure to your articles making them more accessible and attractive to your visitors. 

<h4>Designed and built by professionals</h4>

The quality of our themes goes well beyond what you and your customers see. Our themes are built to the latest web, UX and accessibility standards by top-notch web developers. As a result, they are fully responsive, accessible and easy to maintain and extend.

<img src="https://www.zenplates.co/assets/images/marketplace/slide-5.png" alt="Zendesk theme features offered by Zenplates">

<img src="https://www.zenplates.co/assets/images/marketplace/testimonial-3.png" alt="Modern and responsive help center themes for Zendesk Guide">

<h4>Trusted by the best</h4>

Our themes and extensions are used by thousands of companies around the world just like yours. The quality of our software, service and support is second to none and evident from our 5 star average rating in the Zendesk Marketplace.

<img src="https://www.zenplates.co/assets/images/marketplace/slide-6.png" alt="Zenplates has thousands of satisfied Zendesk customers around the world">

We also <a href="https://www.zenplates.co/services">design and build custom Zendesk themes and apps</a> and have partnered with hundreds of companies to bring their help center visions to life. If you’re looking for a professionally developed custom theme along with expert advice and guidance around UX best practices, we’d love to hear from you.

<h4>Support when you need it</h4>

Our friendly support team is available to help answer your questions at any time in a fast and friendly manner because free ongoing premium support is included with every purchase. We also offer <a href="https://www.zenplates.co/documentation/">extensive documentation</a> and guides covering common theme branding and customization activities on our website.

<img src="https://www.zenplates.co/assets/images/marketplace/testimonial-4.png" alt="Ongoing support for your Zendesk Guide theme">

We stand by our products and offer a lifetime warranty on all themes, extensions and custom work giving you complete peace of mind.

<h4>No hidden costs or restrictions</h4>

All of our prices are one-off and there are absolutely no ongoing costs. We also don&#39;t place any restrictions on how you can use your theme, as a free multi-brand license is included with every purchase.

<a href="https://www.zenplates.co/#buy-now"><img src="https://www.zenplates.co/assets/images/marketplace/slide-7.png" alt="Competitively priced themes for Zendesk Guide"></a>

You can now also get our collection of 29 themes for just $995, exclusively through our website!

Our <a href="https://zenplates.lemonsqueezy.com/checkout/buy/5d3f7ee4-2507-42bf-90f1-16c86c29c452">Complete Package of premium Zendesk themes</a> gives you access to all of our themes, including future releases, saving your thousands of dollars. Now you can take the stress out of choosing a theme, create multiple branded help centers, copy elements or pages between themes or simply change themes more often without having to spend anything more.

<img src="https://www.zenplates.co/assets/images/marketplace/slide-8.png" alt="The Zenplates Complete Package containing all Zendesk themes and extensions">

Jupiter

Zenplates, Zendesk Partner

Standard

Developer

Jupiter is a beautiful and highly customizable theme for Zendesk Guide. It is designed to serve as a solid foundation on which to build an amazing knowledge base for your customers.

Zendesk’s Customer Marketing team uses the Mink theme for their internal help center. <a href="https://www.lotusthemes.com/pages/zendesk-case-studies?utm_source=zendesk-theme-marketplace&utm_medium=about-theme&utm_campaign=brooks">View case studies →</a>

<img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/flatrock/companies.gif" alt="Lotus Themes clients"> 

<img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/brooks/slide-1.png" alt="">

<img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/brooks/slide-2.png" alt="">

<a href="https://www.lotusthemes.com/pages/zendesk-guide-examples?utm_source=zendesk-theme-marketplace&utm_medium=portfolio&utm_campaign=brooks"><img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/brooks/brooks-portfolio.png" alt="Article forematting components"></a>

<a href="https://zendeskthemes.zendesk.com/hc/en-us/sections/4410629535507-Formatting-Options?utm_source=zendesk-theme-marketplace&utm_medium=built-in-features&utm_campaign=brooks"><img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/brooks/slide-3.png" alt="Article forematting components"></a>

<img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/brooks/brooks-design.png" alt="">

<img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/brooks/brooks-features.png" alt="">

<a href="//www.ying8.net/marketplace/partners/917/lotus-themes-zendesk-partner/"><img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/common/reviews.png" alt=""></a>

<h4>Add more functionality with extensions</h4>

Zendesk extensions are ready-made solutions that improve the self-service experience and overcome problems of the default help center.

<ul>
<li>Side navigation. Display categories, sections, and articles on inner pages.</li>
<li>Table of Contents. Highlight titles of relevant sections as users scroll through articles.</li>
<li>Alerts. Inform users with simple, customizable, and responsive notifications.</li>
<li>Contacts widget. Show various options for contacting support with one click.</li>
</ul>

<a href="https://www.lotusthemes.com/collections/extensions?utm_source=zendesk-theme-marketplace&utm_medium=extensions&utm_campaign=brooks">See All Extensions →
</a>

<h4>Contact us</h4>

<a href="mailto:hello@lotusthemes.com">hello@lotusthemes.com</a>

<a href="https://zendeskthemes.zendesk.com/hc/en-us/requests/new?utm_campaign=brooks&utm_source=zendesk-theme-marketplace">Submit a request</a>

<a href="https://calendly.com/d/x3xs-2p5j/sales-qualification-call">Book a Zoom meeting</a>

Brooks

Lotus Themes, Zendesk partner


Brooks is an ultra-modern Zendesk theme with a wave pattern and minimalist design. The homepage features a non-standard layout with custom blocks that overlap the hero unit.


<h4>Too many themes, and hard to choose one? Let us <a href="https://www.lotusthemes.com/pages/contact-us?utm_source=zendesk-theme-marketplace&marketplace_help=true&utm_medium=hard-to-choose&utm_campaign=watson">help you</a></h4>

<h4>About the theme</h4>

Watson is a mobile-friendly Zendesk theme with a non-standard layout. It lets you organize help center elements as you wish and keep navigation super easy. You can change page layouts to suit your needs - mix custom blocks, a category list, and a category tree as you wish.

<a href="https://www.lotusthemes.com/?utm_source=zendesk-theme-marketplace&utm_medium=services&utm_campaign=watson"><img src="https://lotusthemes.s3-us-west-2.amazonaws.com/marketplace/lotus-themes-services.png" alt="Enhance your theme with ready-made extensions, advanced branding and customization, and email branding."></a>

<h4>Ultra-modern high-quality design</h4>

The Zendesk theme is based on the latest design trends and goes through rigorous testing. All elements look and behave consistently, no matter what device you use.

<h4>A truly unique look and CX</h4>

The theme isn’t just another variation of the default Copenhagen. Your help center will look <a href="https://www.lotusthemes.com/pages/case-studies?utm_source=zendesk-theme-marketplace&utm_campaign=watson">bespoke and outstanding.</a>

<h4>Article formatting options included</h4>

Make your content more attractive and easy to digest. Use tabs and accordions, customizable and callout blocks, Font Awesome, video, images, and other <a href="https://zendeskthemes.zendesk.com/hc/en-us/articles/115000337450-Formatting-content-?utm_source=zendesk-theme-marketplace&utm_campaign=watson">options</a> that are included in the theme.

<img src="https://lotusthemes.s3-us-west-2.amazonaws.com/marketplace/formatting-components.jpg" alt="Examples of additional formatting components">

<h4>Ready-to-use extensions</h4>

Extend default Zendesk functionality with <a href="https://www.lotusthemes.com/collections/extensions?utm_source=zendesk-theme-marketplace&utm_medium=extensions&utm_campaign=watson">additional features</a> like Side Navigation, Table of contents, Alerts, Contacts widget, Prev Next buttons, Community hot posts, Server status, Video gallery, Extra level of content, and Multiple templates for pages. You should buy these extensions separately, and they are fully compatible with all templates from Lotus Themes. 

<h4>Easily customizable</h4>

You can <a href="https://zendeskthemes.zendesk.com/hc/en-us/articles/360000595090-DIY-Branding?utm_source=zendesk-theme-marketplace&utm_campaign=watson">brand the theme</a> in the editor without coding and customize it with basic knowledge of HTML and CSS. The Watson template follows the industry code standards, and it’s well optimized. Its clean code allows you to save time and money because it’s easy to read and modify for other developers.

<h4>Warranty against bugs</h4>

You get your problems fixed free of charge within three months after the purchase.

<h4>Support on demand</h4>

You can contact us at any time after the theme purchase and get assistance with Zendesk Guide.

<h4>Efficient delivery</h4>

Get a wide range of <a href="https://www.lotusthemes.com/pages/services-for-zendesk?utm_source=zendesk-theme-marketplace&utm_campaign=watson">additional services</a> quick and easy. We use curated solutions like <a href="http://www.lotusthemes.com/products/zendesk-branding-changing-color-scheme?utm_source=zendesk-theme-marketplace&utm_campaign=watson">branding</a> and <a href="https://www.lotusthemes.com/collections/extensions?utm_source=zendesk-theme-marketplace&utm_campaign=watson">extensions</a> and streamlined processes for <a href="https://www.lotusthemes.com/products/zendesk-branding-and-customization?utm_source=zendesk-theme-marketplace&utm_campaign=watson">customization</a>. We value your time and don’t engage in endless negotiations for every small change.

<h4>Get the Watson theme branded and customized</h4>

<img src="https://lotusthemes.s3-us-west-2.amazonaws.com/marketplace/oyster_examples.png" alt="Customized Oyster theme"> 

Explore the best Zendesk help center designs created for companies worldwide. Get inspiration from these best practices and apply them in your Guide instance. <a href="https://www.lotusthemes.com/pages/zendesk-guide-examples?utm_source=zendesk-theme-marketplace&utm_medium=portfolio&utm_campaign=watson">View Zendesk Guide examples</a>.

3,500+ big and small businesses use Zendesk templates from Lotus Themes. Google, Netflix, Hootsuite, Dropbox, Entrepreneur, Anchor by Spotify, Cebu Pacific Air, CBC, Booking.com, etc. Join leaders!

<h4>Zendesk trusts their help centers to Lotus Themes</h4>

Have a look at <a href="https://www.lotusthemes.com/pages/zendesk-case-study?utm_source=zendesk-theme-marketplace&utm_medium=zendesk-case-study&utm_campaign=watson">one of them</a>. 

<img src="https://d2sz1e1f43ugtm.cloudfront.net/marketplace/zendesk-hc-main.png" alt="Zendesk help center">

<h4>Extended out-of-the-box functionality helps you save time and money</h4>

<a href="https://youtu.be/jM00b2r_s3s"><img src="https://d2sz1e1f43ugtm.cloudfront.net/marketplace/youtube_cover.jpg" alt="Video of the extended out-of-the-box functionality"></a>

<h4>See what our customers say</h4>

“I had made a list of improvements needed on our existing ZD theme to improve the overall user experience and Lotus Themes was able to take my list and implement all of my requests + a few improvements I didn&#39;t even know we needed. They were very easy to work with through the review process and reasonably priced. Would definitely work with them in the future for any additional theme design and behavior work we need. Thanks!”
Sarah Holdgrafer, ShipStation

<a href="//www.ying8.net/marketplace/partners/917/lotus-themes-zendesk-partner/">Find more reviews here</a>

<h4>Contact Us</h4>

hello@lotusthemes.com

<a href="https://www.lotusthemes.com/pages/contact-us?utm_source=zendesk-theme-marketplace&utm_medium=submit-a-request&utm_campaign=watson">Submit a request</a>

<a href="https://appt.link/sales-team-ls/sales-qualification-call?utm_source=marketplace&utm_medium=book-a-meeting&utm_campaign=watson">Book a Zoom meeting</a>

Watson


Watson is a mobile-friendly Zendesk theme with a non-standard layout. It lets you organize help center elements as you wish and keep navigation super easy.


<h4>Too many themes, and hard to choose one? Let us <a href="https://www.lotusthemes.com/pages/contact-us?utm_source=zendesk-theme-marketplace&marketplace_help=true&utm_medium=hard-to-choose&utm_campaign=delta">help you</a></h4>

<h4>About the theme</h4>

Delta was inspired by API docs, and it’s perfect for tutorials or step-by-step articles and guides. The page layouts have a clean and intuitive design. The theme features vertical navigation for categories, sections, and articles in the left sidebar, whereas all the content is on the right side. 

<a href="https://www.lotusthemes.com/?utm_source=zendesk-theme-marketplace&utm_medium=services&utm_campaign=delta"><img src="https://lotusthemes.s3-us-west-2.amazonaws.com/marketplace/lotus-themes-services.png" alt="Enhance your theme with ready-made extensions, advanced branding and customization, and email branding."></a>

<h4>Ultra-modern high-quality design</h4>

The Zendesk theme is based on the latest design trends and goes through rigorous testing. All elements look and behave consistently, no matter what device you use.

<h4>A truly unique look and CX</h4>

The theme isn’t just another variation of the default Copenhagen. Your help center will look <a href="https://www.lotusthemes.com/pages/case-studies?utm_source=zendesk-theme-marketplace&utm_campaign=delta">bespoke and outstanding.</a>

<h4>Article formatting options included</h4>

Make your content more attractive and easy to digest. Use tabs and accordions, customizable and callout blocks, Font Awesome, video, images, and other <a href="https://zendeskthemes.zendesk.com/hc/en-us/articles/115000337450-Formatting-content-?utm_source=zendesk-theme-marketplace&utm_campaign=delta">options</a> that are included in the theme.

<img src="https://lotusthemes.s3-us-west-2.amazonaws.com/marketplace/formatting-components.jpg" alt="Examples of additional formatting components">

<h4>Ready-to-use extensions</h4>

Extend default Zendesk functionality with <a href="https://www.lotusthemes.com/collections/extensions?utm_source=zendesk-theme-marketplace&utm_medium=extensions&utm_campaign=delta">additional features</a> like Table of contents, Alerts, Contacts widget, Prev Next buttons, Community hot posts, Server status, Video gallery, Extra level of content, and Multiple templates for pages. You should buy these extensions separately, and they are fully compatible with all templates from Lotus Themes. 

<h4>Easily customizable</h4>

You can <a href="https://zendeskthemes.zendesk.com/hc/en-us/articles/360000595090-DIY-Branding?utm_source=zendesk-theme-marketplace&utm_campaign=delta">brand the theme</a> in the editor without coding and customize it with basic knowledge of HTML and CSS. The Delta template follows the industry code standards, and it’s well optimized. Its clean code allows you to save time and money because it’s easy to read and modify for other developers.

<h4>Warranty against bugs</h4>

You get your problems fixed free of charge within three months after the purchase.

<h4>Support on demand</h4>

You can contact us at any time after the theme purchase and get assistance with Zendesk Guide.

<h4>Efficient delivery</h4>

Get a wide range of <a href="https://www.lotusthemes.com/pages/services-for-zendesk?utm_source=zendesk-theme-marketplace&utm_campaign=delta">additional services</a> quick and easy. We use curated solutions like <a href="http://www.lotusthemes.com/products/zendesk-branding-changing-color-scheme?utm_source=zendesk-theme-marketplace&utm_campaign=delta">branding</a> and <a href="https://www.lotusthemes.com/collections/extensions?utm_source=zendesk-theme-marketplace&utm_campaign=delta">extensions</a> and streamlined processes for <a href="https://www.lotusthemes.com/products/zendesk-branding-and-customization?utm_source=zendesk-theme-marketplace&utm_campaign=delta">customization</a>. We value your time and don’t engage in endless negotiations for every small change.

<h4>Get the Delta theme branded and customized</h4>

<img src="https://lotusthemes.s3-us-west-2.amazonaws.com/marketplace/delta/delta-customization.png" alt="Customized Delta theme"> 

Explore the best Zendesk help center designs created for companies worldwide. Get inspiration from these best practices and apply them in your Guide instance. <a href="https://www.lotusthemes.com/pages/zendesk-guide-examples?utm_source=zendesk-theme-marketplace&utm_medium=portfolio&utm_campaign=delta">View Zendesk Guide examples</a>.

3,500+ big and small businesses use Zendesk templates from Lotus Themes. Google, Netflix, Hootsuite, Dropbox, Entrepreneur, Anchor by Spotify, Cebu Pacific Air, CBC, Booking.com, etc. Join leaders!

<h4>Zendesk trusts their help centers to Lotus Themes</h4>

Have a look at <a href="https://www.lotusthemes.com/pages/zendesk-case-study?utm_source=zendesk-theme-marketplace&utm_medium=zendesk-case-study&utm_campaign=delta">one of them</a>. 

<img src="https://d2sz1e1f43ugtm.cloudfront.net/marketplace/zendesk-hc-main.png" alt="Zendesk help center">

<h4>Extended out-of-the-box functionality helps you save time and money</h4>

<a href="https://youtu.be/jM00b2r_s3s"><img src="https://d2sz1e1f43ugtm.cloudfront.net/marketplace/youtube_cover.jpg" alt="Video of the extended out-of-the-box functionality"></a>

<h4>See what our customers say</h4>

“The lotus team is wonderful- quick turnaround, detailed responses and great communication throughout the entire process. Our team had lots of questions and specific requests to get our Help Centre just right, and their team was really invested in our success. Special shoutout to Aleksandr, our developer. He went above and beyond to make sure we understood the changes. Thank you so much!”
Sofia, ContactMonkey

<a href="//www.ying8.net/marketplace/partners/lotus-themes/#reviews">Find more reviews here</a>

<h4>Contact Us</h4>

hello@lotusthemes.com

<a href="https://www.lotusthemes.com/pages/contact-us?utm_source=zendesk-theme-marketplace&utm_medium=submit-a-request&utm_campaign=delta">Submit a request</a>

<a href="https://calendly.com/d/x3xs-2p5j/sales-qualification-call">Book a Zoom meeting</a>

Delta


Delta is a Zendesk theme for easy reading, and it works excellent with documentation. It's perfect for tutorials or step-by-step articles and guides.


Code Monkey is part of our *Media collection*, a set of specific themes focused on the entertainment, news, and app industry.

<h2>About the theme</h2>

Code Monkey is a fun theme to collect all technical information: from code documentation to technical guides, or API or complex app information. 

Unlike any other Zendesk theme, the Code Monkey theme offers specific features for code display and documentation. Zero coding, zero charge, maximum impact. 

<ul>
<li>Sync our design with your brand ID using the widest editor for no-code customization</li>
<li>Make your content more accessible with extensive out-of-the-box functionalities like promoted articles and recent searches</li>
</ul>

<h2>Endless, zero-code customization</h2>

Your help center, your brand. Play around with different styles and designs to reflect your unique identity. Adapt colors, images, icons, fonts, and logos: our theme offers easy customization without coding.

<img src="https://resources.premiumplus.io/hubfs/Zendesk%20Marketplace/11_code-monkey-customize.jpg" alt="">

This is what you get out of the box:

<ul>
<li>Syntax Highlighting for Code Blocks</li>
<li>Link to GitHub Repositories</li>
<li>Embed GitHub Gists</li>
<li>Sidebar with Article Outline and in-page linking to sections</li>
</ul>

<h2>Widest range of out-of-the-box options</h2>

Save time and money with our extended out-of-the-box functionalities. Make your help center content more accessible with popular searches, promoted articles, recent activities, ‘articles in this section’, and so on.

<h2>Great UX for every screen</h2>

Our theme is optimized for every screen, no matter the device your readers are using to find their answer - phone, tablet, or desktop. Our intuitive design makes it easy for customers to find the answers to their questions in no time.

<img src="https://resources.premiumplus.io/hubfs/Zendesk%20Marketplace/12_code-monkey-responsive.jpg" alt="">

<h2>Clean, distinct design</h2>

Your brand is unique, and so is your help center. Impress your customers with a clean, contemporary look based on modern design principles.

<a href="https://cta-redirect.hubspot.com/cta/redirect/19858434/7bb45d76-bff9-453a-8c77-358786e4690f"><img src="https://no-cache.hubspot.com/cta/default/19858434/7bb45d76-bff9-453a-8c77-358786e4690f.png" alt=""></a>

-

<h3>Updates &amp; support</h3>

Our themes are updated regularly to support new Zendesk features and capabilities.
Have any questions about this theme? <a href="https://premiumplus.io/contact?utm_source=partner&utm_medium=referral&utm_campaign=zendesk_marketplace&utm_partner=zendesk">Feel free to contact us.</a>

<h3>… Or contact us for a custom theme</h3>

Our custom themes offer a fully tailored help center to match your Brand ID. We’ll create a help center from scratch so you can profit from a unique design. Provide us with a mock-up, or we’ll make one for you. With 3 revision rounds included, we’re sure we’ll get it right.

<a href="https://premiumplus.io/themes/zendesk-custom-themes?utm_source=partner&utm_medium=referral&utm_campaign=zendesk_marketplace&utm_partner=zendesk">Find out more →</a>

-

<h3>About Premium Plus</h3>

Premium Plus is your guide to a better customer experience. As a Master Partner of Zendesk, Aircall, and Certainly, we provide you with the right processes, tools, and setup to deliver the best possible service to your customers in no time. Anytime and anywhere.

<a href="https://premiumplus.io?utm_source=partner&utm_medium=referral&utm_campaign=zendesk_marketplace&utm_partner=zendesk">Find out more on our website →</a>

-

<h3>Have any questions?</h3>

Feel free to <a href="https://premiumplus.io/contact?utm_source=partner&utm_medium=referral&utm_campaign=zendesk_marketplace&utm_partner=zendesk">contact us</a> or <a href="https://calendly.com/irina-antonova">book a meeting with our experts</a>.

Code Monkey Media Collection

Premium Plus

A colorful and fun design with a lot of expansion possibilities. The perfect theme for apps, SaaS platforms, and online tools that require rich documentation to gather all their technical information in a clear and organized way. And we even added some extra features, like a dark mode, code previews, and a GitHub integration.

DesignOri is a perfect Zendesk Guide Theme that&#39;s packed full of features, including a responsive tabs-style navigation element, various types of configurable custom blocks and much more.

Everything can be branded and customized without code, making it easier than ever to launch a new help center.

This template is fully responsive and highly customizable to suit your brand identity.

Theme Features:

<ul>
<li>Pixel perfect design.</li>
<li>User friendly code.</li>
<li>100% fluid responsive - Fits any device perfectly.</li>
<li>Cross browser support.</li>
<li>Easy to customize.</li>
<li>Content elements that drive engagement.</li>
<li>Effortless branding and customization.</li>
<li>Designed and built by professionals.</li>
<li>No hidden costs or restrictions.</li>
<li>Support when you need it.</li>
</ul>

Theme Editions

<ul>
<li>Standard Edition: USD 129 (one time cost with access to free upgrades to future versions -- minors and patches). The source code is not available in this edition. You will be able to change all important settings via admin UI.</li>
<li>Developer Edition: USD 150 (one time cost with access to free upgrades to future versions -- minors and patches). The full source code is available via &#39;Edit Code&#39; button in theme customization area. You will be able to change all important settings via admin UI.</li>
</ul>

Discover what makes DesignOri different today by starting a free 14-day trial!

DesignOri

DynaNet Online Support

DesignOri is a perfect Zendesk Guide Theme that's packed full of features, including a responsive tabs-style navigation element, various types of configurable custom blocks, and much more.

Diziana Ojom is a fully responsive Zendesk® Guide Help Center Theme (templates); an elegant one.

It can be used by all kind of organizations -- Technology, Education, Tour &amp; Travels, Food, Startups, IT, Medical, Construction, Builder, Marketing, Startup, Fashion, Government, NGO, Not-For-Profit - Companies, Business or Organizations.

<h4>Theme Editions</h4>

<ul>
<li>Standard Edition: USD 299 (one time cost with access to free upgrades to future versions -- minors and patches). The source code is not available in this edition. You will be able to change all important settings via admin UI.</li>
<li>Developer Edition: USD 339 (one time cost with access to free upgrades to future versions -- minors and patches). The full source code is available via &#39;Edit Code&#39; button in theme customization area. You will be able to change all important settings via admin UI.</li>
</ul>

<h4>Purchase Includes</h4>

<ul>
<li>Theme License: Diziana Ojom Theme License for One (1) Zendesk Help Center or Brand.</li>
<li>Support: Ninety (90) days via <a href="https://support.diziana.com/hc/requests/new">email</a>.</li>
</ul>

Theme Features:

<ul>
<li>Custom Block Icons (on homepage) can be linked to anything; </li>
<li>Category Block Icons (on homepage) which can be used to list all guide categories</li>
<li>Knowledge base Tree (component that can be enabled on the homepage) -- simple list as well as accordion</li>
<li>Zendesk Gather Community Templates</li>
<li>Table of Content on article pages (optional -- can be enabled)</li>
<li>Admonitions (Note, Warning, Tips, etc.) -- configurable (colors, icons, etc.)</li>
<li>Responsive Tables in articles</li>
<li>Custom hero image for the homepage and community homepage</li>
<li>and more.</li>
</ul>

This theme is very adminable (configurable) from theme admin settings UI, and exposes the following settings. You can look at screenshots of settings to learn more.

<h4>Logo External URL</h4>

<a href="https://diziana.s3.amazonaws.com/themes/ojom/Ojom-Logo-External-URL.gif"><img src="https://diziana.s3.amazonaws.com/themes/ojom/Ojom-Logo-External-URL.gif" alt=""></a>

<h4>Homepage Blocks</h4>

<a href="https://diziana.s3.amazonaws.com/themes/ojom/Ojom-Homepage-Blocks.gif"><img src="https://diziana.s3.amazonaws.com/themes/ojom/Ojom-Homepage-Blocks.gif" alt=""></a>

<h4>Homepage Contact Block</h4>

<a href="https://diziana.s3.amazonaws.com/themes/ojom/Ojom-Homepage-Contact-Block.gif"><img src="https://diziana.s3.amazonaws.com/themes/ojom/Ojom-Homepage-Contact-Block.gif" alt=""></a>

<ul>
<li>Colors (brand color, brand text color, background color, text color, link colors, header/footer background/text colors)</li>
<li>Fonts (select from a list of font families Zendesk Theming provides). You can use custom web fonts (Google Font, or your own) in Developer Edition because you need to have code access to use custom fonts.</li>
<li>Search Field Placeholder text</li>
<li>Show/Hide Custom Blocks -- a set of icons on homepage that can be used to link with anything (article, category, section, a page on your website, any page on internet)</li>
<li>Manage Custom Block settings (change icon, change title, change link URL, use Dynamic Content for multiple language support, etc.)</li>
<li>Change icon (image or font-awesome), text, links of Custom Blocks</li>
<li>Show/Hide Categories on the homepage (learn about blocks); Category blocks are a set of icons which are generated from the list of categories in the Guide. Icons with categories can be associated using Dynamic Content, and editing code (requires developer license)</li>
<li>Set/Unset minimal header/footer</li>
<li>Manage header/footer links via Dynamic Content</li>
<li>Set/Unset social media links</li>
<li>Show/Hide author details/meta (name, avatar, date) on article pages</li>
<li>Show/Hide sidebar</li>
<li>Show/Hide Follow button in section or article pages</li>
<li>Multiple Language support -- all relevant settings are localizable via Dynamic Content</li>
<li>and more.</li>
</ul>

Please see following screenshots to see all settings exposed by this theme, you may never need to edit code for most things. You can open each of following open in new tab to see larger version of the image.

<a href="https://diziana.s3.amazonaws.com/themes/ojom/screenshots/27_diziana_ojom_theme_settings_1.png"><img src="https://diziana.s3.amazonaws.com/themes/ojom/screenshots/27_diziana_ojom_theme_settings_1.png" alt=""></a>

<a href="https://diziana.s3.amazonaws.com/themes/ojom/screenshots/28_diziana_ojom_theme_settings_2.png"><img src="https://diziana.s3.amazonaws.com/themes/ojom/screenshots/28_diziana_ojom_theme_settings_2.png" alt=""></a>

The Standard Edition only allows changes via settings panel; which works for most cases, and we have exposed a lot of settings for you. If you want full control, and want to do advanced customization, you need Developer Edition for advanced customization such as:

<ul>
<li>change layout of templates</li>
<li>use custom fonts (other than predefined list in theme settings)</li>
<li>add or remove features.</li>
</ul>

It is recommend that you purchase Developer Edition so you have access to complete code, and you can do custmization by changing CSS/HTML/JavaScript wherever needed. That said, the Standard Edition provides all important settings, and if you just want to get started it&#39;s good enough.

Please feel free to <a href="https://support.diziana.com/hc/requests/new">reach out</a> for more information, or to ask any question (before or after purchasing the theme).

Ojom

Diziana

Diziana Ojom is a fully responsive Zendesk® Guide Help Center Theme (templates). 

It can be used by all kinds of organizations -- Technology, Education, tours & travel, Food, Startups, IT, Medical, Construction, Builder, Marketing, Startup, Fashion, Government, NGO, Not-For-Profit - Companies, Business, or Organizations.

Fashion Retail Theme is the perfect tool for brands wanting a clean and elegant look for their Zendesk Guide Help Center.

<ol>
<li> Beautiful eye-catching design - for best customer engagement</li>
<li> Optimised customer experience - allow customers to find answers instantly</li>
<li> Responsive - Designed for any device, from desktop to mobile and everything in between.</li>
<li> Excellent ROI - Get your return on investment in hours, not days or months.</li>
<li> Remain true to your brand - Simple to install and style to your brand needs, including colors, styles, fonts and images.</li>
<li> Simplified experience - Remove the fluff and show users exactly what they need.</li>
<li> Home Page FAQ Section - High volume questions can be answered directly on the home page using the Frequently Asked Questions (FAQ) section that can additionally link to a full article or external link.</li>
<li> Request Page information - Add additional information to the new request page such as operating hours and service level agreements to ensure your users are aware of your response times.</li>
<li> Easy to use fonts - Choose from either a selection of beautiful Google fonts, or system fonts, or upload your own custom fonts.</li>
</ol>

<h4>Features:</h4>

<img src="https://successcx.com/00-assets/fashionretail/preview-1-fr.webp" alt="an image showing alternative versions of the homepage">
Category / Section images: Easy to customize category (or section) blocks. Choose either an icon or photo to represent your category, and multiple styles for the overall look.

Category / Section style: Easily show or hide descriptions, and choose variations of color schemes and colors to ensure the look fits with your brand.

Additional custom category block: Show an additional block next to the category blocks. Perfect for providing a link to an external or internal source (such as submit a request, login portal, etc).

Choose your elements: Choose which sections to show or hide on the homepage (such as recent activity, promoted articles, community section, FAQ section).

<img src="https://successcx.com/00-assets/fashionretail/preview-2-fr.webp" alt="an example of our fantastic FAQ section">
FAQ section: Manually set the most popular questions and answers in an easy to use section. Each question additionally has a customisable button to link to either an article or external link. HTML formatting can also be applied to the content to show rich formatting.

<h4>Other features</h4>

Request page information: Easily show additional custom information on the new request page ensuring your users are aware of key information such as operating hours or service level agreements when submitting a ticket.

Call out boxes: Add an additional callout box to both the new request page and home page, perfect for letting your users know of any service disruptions, changes in delivery times or other important updates.

Accordions on Section and Category pages: Beautifully designed accordions create a more dynamic way for your users to access your content.

Icons on Category pages: If you&#39;ve chosen to use icons on your homepage these can additionally be shown on the Category pages ensuring a smooth user experience.

Customisable search bar: Invert the colors, choose the placeholder text and the hero text directly above it.

<img src="https://successcx.com/00-assets/fashionretail/preview-3-fr.webp" alt="an example of an alternative version of the theme with brighter colours">
 Full control of style: Easily change the fonts, images and colours to suit your brand

<h4>Custom Headers and Footers:</h4>

Need the Header and Footer of the Theme to look exactly like your main website? We&#39;re here to help, simply contact us to find out how we can develop a custom theme for your brand that mirrors your branding perfectly.

<a href="https://www.successcx.com/themes/?utm_source=zendesk&utm_medium=partner_page&utm_id=referral">More on SuccessCX Custom Zendesk Themes →</a>

<h4>About <a href="https://www.successcx.com/">SuccessCX</a>:</h4>

<a href="https://youtu.be/bDrrIbqUJ_A"><img src="https://successcx.com/00-assets/successcx_youtube_preview.webp" alt="a preview image of a youtube link for success cx"></a>

SuccessCX is a Premium Zendesk partner who specializes in Zendesk Support, Sell, Explore, Chat and Guide. Our team of expert solutions consultants are here to ensure you&#39;re making the most out of your Zendesk instance.
Our Zendesk Guide Themes provide best in class ticket deflection, customization and incredible design.

<a href="https://help.successcx.com/hc/en-au/requests/new?utm_source=zendesk&utm_medium=partner_page&utm_id=referral">Contact us here.</a>

Fashion Retail

SuccessCX

Promote self service with this elegant theme featuring a beautiful, eye catching design delivering an optimal customer experience that will keep your customers coming back for more!

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