- Zendesk Suite Growth plan with the High Volume API add-on
- Zendesk Suite Professional plan or above
- Support Enterprise plan with the High Volume API add-on
- legacy Support Suite Enterprise plan with the High Volume API add-on
- Sunshine Professional plan or above
亚马逊EventBridge c是一个事件总线服务onsumes event data streaming from Zendesk. Events received in Amazon EventBridge can be redirected to AWS services such as AWS Lambda, Amazon SNS, Amazon SQS, and Amazon Kinesis streams. This allows event-driven applications to be built which can subscribe and react to Zendesk events.
This architecture reduces dependencies and overhead from API based integrations and API management. The Zendesk Events Connector provides the connection to Amazon EventBridge to stream Zendesk event data.
To set up a connection between the events connector and Amazon EventBridge, you will need an AWS account. Then you configure your Zendesk event source in the Zendesk Admin Center and associate a new event bus with the Zendesk event source in Amazon EventBridge.
Configuring the Zendesk event source
The process requires performing some tasks in Amazon EventBridge and Admin Center.
配置您的Zendesk event source
- InAmazon EventBridge, go toEvents>Partner event sources, clickSet upunder the Zendesk partner listing. It opens theSet up event sourcepage.
- InStep 1: Copy your AWS account information, clickCopyto copy your AWS account number to your clipboard.
- InAdmin CenterAdmin Center, click
Apps and integrationsin the sidebar, then selectIntegrations > Integrations. - ClickConnectinEvents Connector for Amazon Eventbridgeto open the page to configure your Zendesk event source.
- Paste the AWS account ID that you copied in Step 2 in the亚马逊网络服务帐户IDfield.
- InAmazon Web Services regiondrop-down field, select the AWS region to receive events.
- InEvent types, select the event types you want to send to Amazon EventBridge.
Note: Currently, only Zendesk Support and Chat type events are available with more event types being added in the future. For more information about what events are available, seeEvents for Amazon EventBridge.
- ClickConnect. The event source name can take a few minutes to appear in Amazon EventBridge.
Associating the Zendesk event source to the event bus
To establish an event connection to Amazon EventBridge, your Zendesk event source needs to be associated to the event bus in Amazon EventBridge. The Zendesk event source created will be displayed inAmazon EventBridge > Partner events sources. You can then select the event source name and associate it to an event bus.
To associate an event source to the event bus
- Sign in to the AWS Management Console as an IAM user with admin permissions.
- InAmazon EventBridge>Events>Partner event sources, select the partner event source name, and in the upper-right of the page, clickAssociate with event bus.
- Leave the permissions settings as-is, then clickAssociate. It may take a minute or two for this process to be completed.
Once a connection is established, Zendesk events will begin streaming from Zendesk to Amazon EventBridge. You can setrulesand targets in Amazon EventBridge to determine which Zendesk events are redirected to an AWS service. To learn more about creating a rule and target for Zendesk events, see the tutorialPublishing SNS notifications for Zendesk ticket events.
Deleting an event connection
When deleting an event connection, you must first delete an event rule associated with an event bus in AWS EventBridge before deleting the event bus. If it is not done first, an event bus cannot be deleted.
- InAdmin CenterAdmin Center, clickApps and integrationsin the sidebar, then selectIntegrations > Integrations.
- InAmazon Web Services, clickConfigure.
- Disconnect the event source in the Zendesk Connector interface by clickingDisconnect.
- Confirm to disconnect the event source. A notification confirming event source disconnection is displayed, and events will immediately stop streaming. It can take up to 20 seconds for the event source status to register as disconnected in Amazon EventBridge.
- In Amazon EventBridge, delete the rule associated with the event bus. For more information, seeDeleting or Disabling an EventBridge Rule.
- Remove the event bus in the AWS Event Console. For more information, see theAmazon EventBridge documentation.
5 Comments
Hi, we did not see the optionEvents Connector for Amazon Eventbridgein theIntegrationstab.
Are we missing something, thanks.
Hi there, thanks for reaching out to us.
Access to the Events Connector is dependent on your subscription, and I've realised we haven't explained that well here. Sorry for any confusion that's caused, and we'll get this page updated to make things more clear.
To answer your question in the meantime, in order to access the Connector you need one of the following:
If you're interested to learn more about adding High Volume API add-on, the best folks to advise you areour Sales team.
Hello Zendesk,
I was wondering if there was a way to limit the Event Types being sent to EventBridge. For instance, I know I can limit it to “Support ticket” but would like to be even more selective and have it sent only when the “Custom Field Changed” on the ticket. Please advise.
Thank you for your help,
D
Hi Derrick,
Thanks for your question. That's not possible directly within Admin Center. You can however use the rules in EventBridge to filter out or include only the events you are interested in progressing with. This page has some info onexample patterns.
I'm curious what your particular use case is here?
Thanks,
Carl Joseph
Carl JosephAre there any plans to make this configurable via admin center, or anything that be done on Zendesks end configure this for a customer? The use case is, some ticket events may contain PHI/PII (for instance, in the ticket description or comment body). If you are a customer who is only interested in a subset of the ticket events, not including those, you are opening yourself to uneeded security risk.
Pleasesign into leave a comment.