11 ways to use AI for a better employee experience
AI can improve the employee experience by boosting efficiency, eliminating repetitive tasks, and more. Our guide explains how.
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Get ready for the future of AI in customer experience
Consider this your one-stop shop to learn about AI for CX.
Help my AI!
Not all AI-powered bots are created equal—some have real attitude problems. Meet a crew of AI characters that need help finding the right path forward with their work.
The IT dilemma: Balancing data privacy and personalization in customer experience
Trust is at odds with consumer expectations of personalization, according to new research. Here's how IT leaders are making sense of it.
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Latest stories
Outreach’s Manny Medina on why you should stay close to your customers
嗨拓展联合创始人兼首席执行官Manny麦地那股票s success formula: leveraging feedback, focusing on customer retention, and empowering employees.
Prioritizing go-to-market-fit and getting to $800M ARR with ZoomInfo CEO Henry Schuck
他的高级技巧和gro舒克股票wth strategies that helped propel his company to success.
Service desk chatbots: A jump-start guide for 2023
Service desk chatbots can help both IT support and customer service teams. Learn how a service desk chatbot can improve your employee and customer experience.
Chatbot persona: What it is + how to create one
A chatbot persona is a bot's human-like characteristics and personality. Learn how to create a unique chatbot persona to match your brand and level up your CX.
ChatGPT for customer service: Capabilities and limitations
Learn about the capabilities and limitations of ChatGPT for customer service and how businesses can leverage OpenAI's API.
Customer success playbook: A comprehensive guide
Customer success playbooks help align your team goals with your customers’ to drive better results and retention. Enhance your customer experience with our free success playbook templates.
Ethics of AI in CX
AI ethics act as a safeguard against biases, privacy violations, and unintended consequences that can harm others (and your business). Learn how to use AI for CX ethically.
How software and cloud services companies deliver exceptional technical product support
See how you can empower your technical support team to deliver excellent customer service consistently.