11 ways to use AI for a better employee experience
Article | 1 min read

11 ways to use AI for a better employee experience

AI can improve the employee experience by boosting efficiency, eliminating repetitive tasks, and more. Our guide explains how.

Best practices

Protecting customer privacy in a world of personalization
Article | 4 min read

Protecting customer privacy in a world of personalization

Learn how CX and security teams can work in tandem to prioritize customer privacy.

Customer service plan template, tips + how-to guide
Article | 2 min read

Customer service plan template, tips + how-to guide

A customer service plan defines a clear strategy so you can deliver exceptional support with every interaction. Download our free template and create your plan.

How to create an effective customer success plan (+ a template)
Article | 1 min read

How to create an effective customer success plan (+ a template)

Deliver successful customer experiences with data-driven strategies and operational processes with a customer success plan.

Experimenting with AI responsibly and transparently with Economist Impact’s Jeremy Kingsley
Article | 1 min read

Experimenting with AI responsibly and transparently with Economist Impact’s Jeremy Kingsley

As businesses rush to tap generative AI’s vast potential to transform the customer experience, analysts watching…

Industries

State of Manufacturing CX 2023

State of Manufacturing CX 2023

Download the State of Manufacturing CX 2023 report for actionable CX insights built for manufacturers in today’s ultra-competitive environment.

医疗组织如何拥抱conversational CX while maintaining HIPAA compliance
Article | 1 min read

医疗组织如何拥抱conversational CX while maintaining HIPAA compliance

See how healthcare organizations can embrace the trend of conversational service while maintaining their HIPAA compliance requirements.

How tech companies are using AI to control costs amidst
Article | 2 min read

How tech companies are using AI to control costs amidst "year of efficiency"

Find out how leading tech and SaaS companies are using AI to reduce customer service costs and increase productivity.

10 ways to boost retail customer engagement in 2023
Article | 2 min read

10 ways to boost retail customer engagement in 2023

Get the latest insights and expert tips on how to create best-in-class retail customer engagement.

Tools and media

Revolutionizing sales with data: Atrium’s success with co-founder Pete Kazanjy
Article | 2 min read

Revolutionizing sales with data: Atrium’s success with co-founder Pete Kazanjy

Discover the journey of Atrium, a data-driven sales management software company that achieved business success with its strategic hiring, strong inbound game, and valuable community content.

Delivering transformative messaging experiences to your transportation, travel, and hospitality customers

Delivering transformative messaging experiences to your transportation, travel, and hospitality customers

Download this ebook for insights on delivering seamless CX for travelers.

Overcoming government regulations and launching a marketplace with Epidemic Sound's Founder, Oscar Hoglund
Article | 2 min read

Overcoming government regulations and launching a marketplace with Epidemic Sound's Founder, Oscar Hoglund

Oscar Hoglund discusses how, through dedication to their mission, Epidemic Sound put the power back in artists' hands.

Improving operations through customer-centricity with Wine.com’s Addie Wallace
| 2 min read

Improving operations through customer-centricity with Wine.com’s Addie Wallace

In this episode of the Conversations with Zendesk podcast, Addie Wallace of Wine.com talks about personalizing the customer experience and the importance of customer feedback.

Executive insights

Transforming customer service: The impact of AI
White Paper | 1 min read

Transforming customer service: The impact of AI

Check out the highlights from an Economist Impact event featuring leaders from Zendesk, Mastercard, Forrester Research, and McKinsey discussing how AI is evolving customer service.

5 facts to help you stay cybersecurity savvy

5 facts to help you stay cybersecurity savvy

Learn about the current state of cybersecurity and our recommended best practices for a secure Zendesk Suite experience.

Say hello to September integrations
Article | 4 min read

Say hello to September integrations

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

The next big Zendesk AI drop: A leap into the future of customer and employee experience

The next big Zendesk AI drop: A leap into the future of customer and employee experience

Generative AI, intelligent workforce tools, and employee experience are at the forefront.

Guides, research, and more

Get ready for the future of AI in customer experience
Article | 2 min read

Get ready for the future of AI in customer experience

Consider this your one-stop shop to learn about AI for CX.

Help my AI!

Help my AI!

Not all AI-powered bots are created equal—some have real attitude problems. Meet a crew of AI characters that need help finding the right path forward with their work.

The IT dilemma: Balancing data privacy and personalization in customer experience

The IT dilemma: Balancing data privacy and personalization in customer experience

Trust is at odds with consumer expectations of personalization, according to new research. Here's how IT leaders are making sense of it.

Latest stories

Outreach’s Manny Medina on why you should stay close to your customers
Article | 3 min read

Outreach’s Manny Medina on why you should stay close to your customers

嗨拓展联合创始人兼首席执行官Manny麦地那股票s success formula: leveraging feedback, focusing on customer retention, and empowering employees.

Prioritizing go-to-market-fit and getting to $800M ARR with ZoomInfo CEO Henry Schuck
Article | 4 min read

Prioritizing go-to-market-fit and getting to $800M ARR with ZoomInfo CEO Henry Schuck

他的高级技巧和gro舒克股票wth strategies that helped propel his company to success.

Service desk chatbots: A jump-start guide for 2023
Article | 1 min read

Service desk chatbots: A jump-start guide for 2023

Service desk chatbots can help both IT support and customer service teams. Learn how a service desk chatbot can improve your employee and customer experience.

Chatbot persona: What it is + how to create one
Article | 1 min read

Chatbot persona: What it is + how to create one

A chatbot persona is a bot's human-like characteristics and personality. Learn how to create a unique chatbot persona to match your brand and level up your CX.

ChatGPT for customer service: Capabilities and limitations
Article | 1 min read

ChatGPT for customer service: Capabilities and limitations

Learn about the capabilities and limitations of ChatGPT for customer service and how businesses can leverage OpenAI's API.

Customer success playbook: A comprehensive guide
Article | 1 min read

Customer success playbook: A comprehensive guide

Customer success playbooks help align your team goals with your customers’ to drive better results and retention. Enhance your customer experience with our free success playbook templates.

Ethics of AI in CX
Article | 2 min read

Ethics of AI in CX

AI ethics act as a safeguard against biases, privacy violations, and unintended consequences that can harm others (and your business). Learn how to use AI for CX ethically.

How software and cloud services companies deliver exceptional technical product support

How software and cloud services companies deliver exceptional technical product support

See how you can empower your technical support team to deliver excellent customer service consistently.