使用人工智能来把你的服务团队内部销售reps
Article | 4 min read

使用人工智能来把你的服务团队内部销售reps

Customer interactions are revenue-generating opportunities when CX agents have the right tools to boost conversion rates and increase average order values.

Customer support

Developing a scalable customer feedback strategy with Squarespace’s Rapha Fontes
Article | 1 min read

Developing a scalable customer feedback strategy with Squarespace’s Rapha Fontes

Rapha Fontes of Squarespace joins Conversations with Zendesk host Nicole Saunders for an in-depth conversation about gathering and acting on customer feedback at scale.

Words! What are they good for?
Article | 7 min read

Words! What are they good for?

In this Cybersecurity Awareness Month special, we take a deep dive into the top cybersecurity terms you need to know.

Say hello to September integrations
Article | 4 min read

Say hello to September integrations

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

Improving operations through customer-centricity with Wine.com’s Addie Wallace
| 2 min read

Improving operations through customer-centricity with Wine.com’s Addie Wallace

In this episode of the Conversations with Zendesk podcast, Addie Wallace of Wine.com talks about personalizing the customer experience and the importance of customer feedback.

Sales

How to calculate profit margin: Calculator, formulas, and examples
Article | 9 min read

How to calculate profit margin: Calculator, formulas, and examples

Arm your business with the tools you need to boost your income with our interactive profit margin calculator and guide.

Sales negotiation skills and strategies to win more deals
Article | 12 min read

Sales negotiation skills and strategies to win more deals

Sales negotiations can be delicate. Learn how to set your sales team up for success with key strategies and training.

50 sales-probing questions to better understand your prospects
Article | 11 min read

50 sales-probing questions to better understand your prospects

Sales-probing questions help you better understand your prospect’s needs and wants. Here are questions you can use in your next call.

Sales performance management 101: Definition and strategies
Article | 10 min read

Sales performance management 101: Definition and strategies

销售绩效管理流程使您to analyze and actualize your business’s progress and move you toward success.

Culture

Women in Leadership: Debunking negotiation myths with Wema Hoover
Article | 4 min read

Women in Leadership: Debunking negotiation myths with Wema Hoover

The DE&I leader shares how women can refine their negotiation skills in the workplace and create value at the negotiating table.

Brewing customer service magic: A CX Moment with Dutch Bros Coffee
Article | 6 min read

Brewing customer service magic: A CX Moment with Dutch Bros Coffee

Zendesk spoke with two Dutch Bros CX leaders about the importance of building strong customer relationships—one cup of coffee at a time.

Why we need to gather, dream, and amplify louder and prouder in 2023 and beyond: A Pride month special with Zendesk’s Scott Morris

Why we need to gather, dream, and amplify louder and prouder in 2023 and beyond: A Pride month special with Zendesk’s Scott Morris

In a candid interview, Zendesk Acting Chief Marketing Officer and Executive Sponsor of the Pride employee committee, Scott Morris, shines a light on why it's a pivotal time for Pride community members and allies to rally together.

Elevating women and embracing equity: How 3 organizations make a difference
Article | 3 min read

Elevating women and embracing equity: How 3 organizations make a difference

See how Zendesk partners are creating more equitable workplaces, advancing women’s careers, and empowering women across the globe.

Guides, research, and more

How software and cloud services companies deliver exceptional technical product support

How software and cloud services companies deliver exceptional technical product support

See how you can empower your technical support team to deliver excellent customer service consistently.

Zendesk for Travel and Hospitality: Transform CX to deliver 5-star service

Zendesk for Travel and Hospitality: Transform CX to deliver 5-star service

Meet travelers where they are, get them where they want to go, and help them relax once they arrive. Learn how in this guide.

Delivering transformative messaging experiences to your transportation, travel, and hospitality customers

Delivering transformative messaging experiences to your transportation, travel, and hospitality customers

Download this ebook for insights on delivering seamless CX for travelers.

Latest stories

Ethics of AI in CX
Article | 2 min read

Ethics of AI in CX

AI ethics act as a safeguard against biases, privacy violations, and unintended consequences that can harm others (and your business). Learn how to use AI for CX ethically.

Reach beyond: A CX Moment with Mizuno
Article | 5 min read

Reach beyond: A CX Moment with Mizuno

Zendesk spoke with iconic sports equipment supplier Mizuno’s director of customer support about how improving communication between support teams led to better CX.

Intelligent automation (IA) benefits, components, and examples
Article | 1 min read

Intelligent automation (IA) benefits, components, and examples

Intelligent automation refers to the combination of artificial intelligence (AI) and other cognitive technologies to enhance operational efficiency. Learn how to leverage this tool for productivity at your organization.

IT leaders tackle new challenges with security, AI, and CX

IT leaders tackle new challenges with security, AI, and CX

Discover new insights and data from 1,200 IT leaders about AI, data privacy, and CX strategies.

Overcoming government regulations and launching a marketplace with Epidemic Sound's Founder, Oscar Hoglund
Article | 2 min read

Overcoming government regulations and launching a marketplace with Epidemic Sound's Founder, Oscar Hoglund

Oscar Hoglund discusses how, through dedication to their mission, Epidemic Sound put the power back in artists' hands.

Tailscale’s $113M success with Avery Pennarun
Article | 3 min read

Tailscale’s $113M success with Avery Pennarun

Tailscale’s Pennarun shares insights on building a product customers love–not just like.

The next big Zendesk AI drop: A leap into the future of customer and employee experience

The next big Zendesk AI drop: A leap into the future of customer and employee experience

New products, features, and more are dropping October 4th at Zendesk Showcase.

Voice support is as popular as ever. Here’s the newest way to manage customer service calls
Article | 3 min read

Voice support is as popular as ever. Here’s the newest way to manage customer service calls

Introducing the Zendesk Voice API for seamless customer support.