A guide to the best help desk software solutions
Manage, organize, and prioritize support requests all in one place with help desk software.
Complete guide to the best help desk software
Last updated May 26, 2023
Businesses constantly strive to implement systems that help their teams provide great internal and external customer experiences. According to theZendesk Customer Experience Trends Report 2023, 75 percent of business leaders are rethinking the entire customer journey to build a more fluid experience—and a good system is a cornerstone.
Whether you’re managing customer conversations or handling employee IT support requests, omnichannel help desk software can help. Our comprehensive guide to help desk software can help you find the right fit for your business and shorten the road to achieving your goals.
Table of contents
- Help desk software definition
- 比较表的帮助台软件
- 13 best help desk software of 2023
- Different types of help desk software
- Key features of IT help desk software
- Benefits of using help desk software
- Help desk software best practices
- How to choose the right help desk software
- Try help desk software for free
What is help desk software?
Help desk software is a standard tool that helps support teams assist employees and customers and keeps requests organized and prioritized. But in 2023, help desk software can—and should—do more, like automating workflows, providing powerful analytics, and promoting inter-team communication
Comparison of top help desk software
Use our help desk software comparison chart to see an overview of features, pricing, and free trial options.
| Help desk software | Starting price | Free trial | Key features |
|---|---|---|---|
| 亚博 | $49 per agent/month | 14 days |
|
| HappyFox | $26 per agent/month | 14 days |
|
| Help Scout | $20 per user/month | 15 days |
|
| SolarWinds Service Desk | $19 per technician/month | 30 days |
|
| Jira Service Management | $7.75 per user/month | 7 days |
|
| Salesforce Service Cloud | $25 per user/month | 30 days |
|
| SysAid | Contact SysAid | 30 days |
|
| Vivantio | $42 per user/month | 14 days |
|
| Zoho Desk | $14 per user/month | 15 days |
|
| Freshdesk | $15 per agent/month | 21 days |
|
| HubSpot Service Hub | $450 per month (up to 5 users) | 14 days |
|
| Spiceworks Cloud Help Desk | Free | Unlimited |
|
| Nice inContact CXone | Contact Nice | 60 days |
|
The 13 best help desk software of 2023
1.亚博
Zendesk delivers an intuitive help desk solution that allows agents to adapt and meet evolving customer expectations. Through rich conversations, Zendesk transforms the customer experience bybuilding customer loyaltyand generating revenue with memorable interactions. Zendesk provides the best total cost of ownership with features that help you stand out from your competition.
Our help desk management software sets up in minutes and works right out of the box. With both code and no-code functionality, Zendesk can integrate seamlessly with your current tech stack. That means your team can jump right in without learning a whole new system, and you can start seeing a faster ROI.
You can meet customers where they are withZendesk Agent Workspace, a unique tool that brings together conversations, interactions, and customer data from all internal and external channels. This unified view gives agents the context they need to deliver fast, personalized service at scale.
Features:
- Industry-leading亚博
- Chatbotsand AI-powered automated answers
- Help center
- Self-service customer portal
- Omnichannel Agent Workspace
- Reporting and analytics
- 1,000+ apps and integrations(prebuilt and custom)
- Routing based on agent status, capacity, skills, and conversation priority
- Problem and incident tickets
- Easy-to-usehelp desk automationsand workflows
Pricing:
- Suite Team:$49 per agent/month
- Suite Growth:$79 per agent/month
- Suite Professional:$99 per agent/month
Free trial:
14 days
2.HappyFox
HappyFox is a practical, cloud-based IT help desk solution designed for an array of industries and team sizes. The product helps support teams stay organized with streamlined workflows, self-service options, and a solid ticketing system. This ticketing system consolidates requests across channels, allowing agents to handle all inbound requests in one place.
The help desk also offers self-service options for customers to resolve issues on their own. This reduces ticket volume and frees agents to handle more complex issues. You can manage your knowledge base articles and frequently asked questions for the self-service portal in various languages and customize ticket forms to collect incoming customer requests.
Features:
- 亚博
- Knowledge base, community forum, and customer portal
- Unlimited custom reports
- Automatic ticket scheduling
- Customizable end-user interface
- Task templates
- No-code chatbot builder
- Omnichannel agent workspace
- Reporting and analytics
Pricing:
- Mighty:$26 per agent/month
- Fantastic:$39 per agent/month
- Enterprise:$52 per agent/month
Free trial:
14 days
Learn more about HappyFox Workflows for Zendesk.
3.Help Scout
Help Scout has been helping teams provide faster service for over a decade. This customer help desk can support teams of all sizes, from small startups to larger corporations.
The tool consolidates requests from email, live chat, self-service portals, and other channels into a shared inbox. All requests filter into this centralized location where they can be tagged, updated, and assigned to the agent best suited to handle them. This shared mailbox helps teams communicate better, collaborate more effectively, and stay organized.
Features:
- 亚博
- Reporting and analytics
- Shared inbox
- 起来ve interface
- Easy-to-use customer surveys
- Security and compliance features
- Third-party integrations
- Omnichannel agent workspace
- Reporting and analytics
Pricing:
- Standard:$20 per user/month
- Plus:$40 per user/month
- Pro:$65 per user/month
Free trial:
15 days
Learn more about Zendesk for Help Scout.
4.SolarWinds Service Desk
SolarWinds Service Desk software can help you manage and track support tickets from creation to resolution in one centralized interface. It features reporting and analytics that allow you to track tickets and agent performance to show you where your teams are effective and where they need improvement.
这种IT服务管理系统帮助企业standardize their service requests and processes, ensuring faster resolution times. The incident management software lets you manage tickets coming in from different channels, including mobile apps, phone calls, or live chats. Plus, generous automation features make it easy to handle tasks like ticket creation, escalation, and routing.
Features:
- 亚博
- No-code chatbot builder
- Reporting and analytics
- Native integration with Active Directory and LDAP
- Automated email-to-ticket conversion
- FIPS 140-2 compatibility and security
- Automated approval workflows and panel voting
- Knowledge base, community forum, and customer portal
- Omnichannel agent workspace
Pricing:
- Team:$19 per technician/month
- Business:$39 per technician/month
- Professional:$69 per technician/month
- Enterprise:$89 per technician/month
Free trial:
30 days
Learn more about Zendesk for SolarWinds Service Desk.
5.Jira Service Management
Jira offers a help desk program that helps support teams deliver high-quality customer and employee experiences. Featuring a robust self-service portal, the software gives customers and employees alike a place to find answers and get help quickly.
Jira offers conversational ticketing, meaning agents have a single view and can triage, track, and route incoming requests to the appropriate agents or teams. Dev and IT support teams share the same platform, making collaboration across departments easier.
Features:
- Service level agreements (SLAs)
- 亚博
- Knowledge base, community forum, and customer portal
- Dynamic forms
- Omnichannel agent workspace
- Reporting and analytics
- No-code chatbot builder
Pricing:
- Standard:$7.75 per agent/month
- Premium:$15.25 per agent/month
- Enterprise:Custom
Free plan:
Available (up to 10 users)
Free trial:
7 days
6.Salesforce Service Cloud
Salesforce Service Cloud is a customer service platform that provides a single view of customer information and history. It leverages AI-powered automation, 360-degree customer views, and advanced service analytics to provide a simple help desk software solution that creates a good customer experience service.
Features like automated workflows, AI-powered productivity tools, and a single ticketing system enable your customer support team to resolve issues faster and more effectively. Self-service options allow customers to resolve issues without additional help and find articles in the help center
Features:
- Knowledge base, community forum, and customer portal
- Reporting and analytics
- Omnichannel agent workspace
- No-code chatbot builder
- Rules-based workflow
- Third-party integrations
- Feedback management
Pricing:
- Essentials:$25 per user/month
- Professional:$75 per user/month
- Enterprise:$150 per user/month
Free trial:
30 days
Learn more about Salesforce for Zendesk.
7.SysAid
SysAid’s SaaS help desk can help IT teams work smarter. The platform offers several automated features designed to automate simple tasks and manage as many tickets as possible.
Available as SaaS, on-premise, and a mobile app, the basic SysAid help desk solution includes features like self-service, automated reporting, and ticket automation. The more comprehensive enterprise help desk software plans (ITSM and ITSM+) offer additional features, such as workflow automations and BI analytics.
Features:
- 亚博
- Knowledge base, community forum, and customer portal
- Reporting and analytics
- No-code chatbot builder
- Omnichannel agent workspace
- Asset management
- Ticket automation
- Cloud or on-premises deployments
Pricing:
- Contact SysAid
Free trial:
30 days
Learn more about Zendesk for SysAid.
8.Vivantio
Vivantio offers a help desk solution that empowers teams to deliver great customer service. The intuitive help desk software sets up easily so your team can be up and running quickly. It supports internal and external teams, creating a seamless experience for customers and employees alike.
The easy-to-use interface allows you to streamline workflows and increase agent efficiency and productivity. It allows for faster response and resolution times for customers, too. Vivantio also integrates with other systems and help desk tools to better optimize the entire service.
Features:
- 亚博
- Knowledge base, community forum, and customer portal
- Omnichannel agent workspace
- 起来ve interface
- Simple SLAs
- Brand self-service portals
- Ticket creation and update notifications
- Reporting and analytics
Pricing:
- Value:$42 per user/month
- Vital:$52 per user/month
- Velocity:$82 per user/month
- Visionary:$142 per user/month
Free trial:
14 days
9.Zoho Desk
Zoho Desk aims to help your business simplify operations, boost agent productivity, and deliver quality customer experiences. The company offers a customer service help desk that allows agents to receive requests and respond to them across platforms.
Zoho Desk features tools that provide support agents with helpful context, so they can boost productivity, be more organized, and offer personalized interactions.
Features:
- Knowledge base, community forum, and customer portal
- Omnichannel agent workspace
- Reporting and analytics
- Mobile optimization
- Ticket collaboration
- 亚博
- No-code chatbot builder
- Skills-based routing
Pricing:
- Standard:$14 per user/month
- Professional:$23 per user/month
- Enterprise:$40 per user/month
Free trial:
15 days
Learn more about Zoho for Zendesk.
10.Freshdesk
Freshdesk’s cloud-based IT help desk was made for rapid deployment and no-code customization so your teams can be up and running fast. Key features include AI-powered service management tools that give data-based recommendations, a knowledge base, and multichannel communication support.
Freshdesk offers omnichannel communication that consolidates the customer journey into one view. These channels include live chat, web, mobile, and call center support. The software also features AI chatbots to help customers with conversational experiences.
Features:
- 亚博
- No-code chatbot builder
- Omnichannel agent workspace
- Knowledge base, community forum, and customer portal
- Reporting and analytics
- Skills-based routing
- Automation
- Collision detection
- SLA management
Pricing:
- Growth:$15 per agent/month
- Pro:$49 per agent/month
- Enterprise:$79 per agent/month
Free plan:
Available (up to 10 agents)
Free trial:
21 days
Learn more about Zendesk for Freshdesk.
11.HubSpot Service Hub
HubSpot的服务中心提供一个仪表板that lets your support team log, organize, and track all customer issues in one place. Agents can view customer data, ticket status, queue location, and how long it took to resolve an issue. Reporting and analytics help you monitor KPIs—like ticket volumes, first contact resolution time, and more—so you can understand what you’re doing well and what needs work to provide a better customer experience.
HubSpot Service Hub offers ticket routing and automation features that allow your team to automate tedious tasks, allowing them to focus more on the customer. It automatically creates tickets when a customer submits a form, email, or chat so your team can get it to the right agent to handle the request—fast.
Features:
- Knowledge base, community forum, and customer portal
- Omnichannel agent workspace
- Reporting and analytics
- 亚博
- No-code chatbot builder
- Skills-based routing
Pricing:
- Professional:$450 per month (up to 5 users)
- Enterprise:$1200 per month (up to 10 users)
Free trial:
14 days
Learn more about HubSpot for Zendesk.
12.Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk software is a free help desk for startups or small businesses with tight budgets. This solution lets your teams organize customer requests and daily tasks in one place. Since Spiceworks is a cloud-based help desk, it offers hosting, maintenance, and data backups so you don’t have to.
Spiceworks is also customizable. You can use monitors, set alerts, and customize ticket attributes and rules to stay on top of tasks. Reports with key metrics and ticket information are also an option so you know how you’re performing across the board.
Features:
- 亚博
- Reporting and analytics
- SLA management
- Live chat
- Customizable branding
- Performance monitoring
Pricing:
- Free
Free plan:
Available
Learn more about Zendesk for Spiceworks.
13.Nice inContact CXone
NICE inContact CXone offers a cloud-based platform dedicated to creating better experiences throughout the entire customer journey. The online help desk solution features a dashboard that consolidates customer data and interaction history into a single unified view. This interface provides agents with context at a glance and helps teams handle interactions quickly, efficiently, and with more personalization.
我虽然好inContact CXone提供了许多预先构建的ntegrations, it’s also an open platform. This means that if you have a tech-savvy dev team available, they can modify the software for extra customization options.
Features:
- 亚博
- No-code chatbot builder
- Knowledge base, community forum, and customer portal
- Omnichannel agent workspace
- Reporting and analytics
- Skills-based routing
- Workforce optimization
- Open cloud foundation
Pricing:
- Contact Nice
Free trial:
60 days
Learn more about Nice inContact CXone for Zendesk.
Different types of help desk software
Whether you’re a modest startup or corporate giant, there are help desk software options for your business. Depending on your company’s size, complexity, and customer service needs, each software can offer unique benefits to help your teams. Let’s look at the seven differenttypes of help desk software.
Enterprise help desks
This type of help desk tool is for companies that operate on a larger scale.Enterprise help desksprovide features like asset and account management, knowledge bases, collaboration tools for IT tech support, and no (or very high) limits on users. They’re an ideal option for enterprises that need to support employees and customers.
IT help desks
AnIT help deskassists users with solving technical problems related to devices or software. IT help desks can harmonize with a searchable self-help center so users can resolve simple issues independently. They also enable access to IT members who can troubleshoot issues and help with products, processes, and services.
The software creates a ticket in a centralized location for the IT team to address. Teams can easily share information, which improves communication between departments and leads to faster resolutions. The best IT software recognizes similar issues and groups the tickets together so teams can resolve multiple tickets simultaneously.
HR help desks
Human resource help desks—orHR help desks—help HR teams manage and solve employee matters, questions, and issues that come in from multiple channels. This platform eliminates the frustration of endless email threads by streamlining questions about benefits, payroll, and other company policies into a centralized place.
Much like IT help desks, you can integrate aself-service portalwith HR help desks so employees can quickly and easily search and find answers to common questions. This saves agents valuable time and allows them to handle more challenging issues.
A HR help desk also provides valuable insight into recurring issues. With this information, your team can proactively create new processes to eliminate issues before they reoccur.
Web-based help desks
Web-based help desk software solutions—or SaaS help desk software—are platforms hosted on the software provider’s server. These help desk solutions are typically sold as monthly or annual subscriptions and include maintenance, updates, and security costs. SaaS help desks are fantastic options for small and mid-sized businesses that don’t have the budget or infrastructure to host and maintain an on-premise help desk system.
Since many companies have shifted to remote work, customer service teams need the flexibility to operate from different locations. Web-based help desks let teamsmanage tickets quickly, access customer data securely, and provide excellent customer service from anywhere. They’re also often customizable and scalable, so your team can tailor the solution to their needs and add features and capabilities as customer service demands increase.
On-premise and cloud-based help desks
On-premise help desk software allows companies with strict data security needs to keep their data on their own servers (or “on-premise”) rather than on the cloud. They’re customizable and easy to interoperate with your company’s internal systems. But this requires regular maintenance that you must handle internally.
Cloud-based help desk softwarestores data on remote servers owned by your software vendor or a third party, which offers crucial benefits for remote work environments. It enables employees to work anywhere without having to build, support, and maintain your own data center. This gives companies flexibility in how and where they use the service, and it’s typically easier to scale up and down based on demand.
Open-source and closed-source help desks
Closed-source help desk apps are proprietary, meaning they don’t allow you to modify the source code like open-source software. Closed-sourced software tends to be more user-friendly, and since only the provider can access the code, it’s usually more secure. The providers typically offer support to help you troubleshoot issues and make any updates.
With APIs, SDKs, third-party app integrations, and plugins, there’s still plenty of room to customize closed-source help desk software. Though open-source software may technically be more flexible, only companies with highly skilled programmers can customize the software to suit their needs.
Help desks for startups
小企业在早期阶段,帮助desks for startups can help you support your customers and employees as you grow. Joining a low-risk/high-reward program likeZendesk for Startupscan help you reach your growth goals with a scalable, easy-to-use software so your teams can manage all customer interactions in one place. You’ll gain access to Zendesk products and expert resources that enable you to build a successful business strategy and expand your network.
Key features of IT help desk software
Here are a few key features to look for when comparing help desk software.
亚博
A help desk ticketing system helps businesses process, manage, and track customer issues from submission to resolution. The requests are automatically organized, prioritized, tagged, categorized, and assigned to agents in a centralized dashboard. It’s important to have this feature, as ticketing software is the hub of communication between you and your customers.
AI and chatbots
Seventy-one percent of customers believe AI and chatbots help them get faster replies, according to our CX Trends Report. AI and chatbots can provide your messaging channels with quick and convenient24/7 customer support. Some examples of how chatbots can help customers around-the-clock include:
- Providing answers to frequently asked questions
- Suggesting relevant help center articles
- Routing customers to available live agents
Self-service knowledge base
In our CX Trends Report, 37 percent of agents said customers become noticeably angry, frustrated, or stressed when they cannot complete simple tasks on their own.
Some people prefer to skip the interaction with agents, especially regarding common questions, so creating a self-service portal can enhance the experience for that segment of your customer base. Including a亚博官方appallows customers to quickly find relevant articles and resolve issues on their own, reducing the number of support tickets.
Businesses likeTesco use Zendeskto enhance theirinternal knowledge baseand self-service solution. Zendesk has helped Tesco’s help center management team contribute and edit self-service content for up to 30,000 articles per week. These self-service options have allowed agents to focus on serving customers with more complex needs, resulting in 79 percent of tickets resolved on first contact.
Omnichannel agent workspace
正确的他lp desk software connects all your customer or employee data so you have a complete view of your users. With anomnichannel agent workspace, agents can easily access any support channel from one place, allowing you to provide a personalized experience to any user. It also makes it easy for global teams to collaborate—whether they’re fixing bugs, launching updates, or engaging with users.
Reporting and analytics
Help desk tracking software that features reporting and analytics gives you fast access to valuable customer insights that can help you:
- Identify areas of improvementso you can provide better experiences
- Monitor agent and team performanceto see where they’re excelling and where they need to improve
- Understand your customers betterso you can personalize interactions and improve their overall experience
With a reporting and analytics solution that integrates data from every channel, you can measure how customers interact with your business and how you’re performing.
Benefits of using help desk software
Help desk software offers more benefits than you can shake a stick at. Here are a few common ways help desk software can help your business.
Provides fast and simple IT or customer support
The best help desk makes life easy for internal and external customers by allowing agents to provide simple support options. OurCX Trends Reportfound that 60 percent of consumers have higher customer service standards compared to previous years. Investing in online help desk programs that fit your business can provide a great customer andemployee experience, resulting in customer loyalty and highercustomer satisfaction.
Sets support teams up for success
Providing better tools results in more productive agents. When employees have a help desk that makes their jobs easier—thanks to one unified workspace, automation, and self-service options—they get time back to focus on the important stuff. They can consistently do their best work and, in turn, provide a bettercustomer experience.
Keeps your business in sync
Your business will stay in sync whencustomer contextand information, tools for tracking and analytics, and easy-to-automate workflows are all in one place. These IT help desk software features save your team from toggling between different tools to address an issue. It allows them to better understand the customer journey and focus more on the customer experience.
Best practices to make the most of your help desk solution
Because help desk solutions are so dynamic, there may be opportunities to better optimize yours. Here are somebest practicesto help you get the most from your help desk software.
Make it easy for your customers
Meet customers where they are and pick a help desk solution that allows you to offer support on the channels customers prefer to use the most. With asynchronous conversations, customers can start a conversation on channels like live chat, messaging, social, email, or voice, and continue it on a different channel later.
Empower customers to help themselves
An extension of the previous point, self-service resources like integrated help centers,community forums, and client portals enable customers to conveniently find answers themselves. When customers help themselves through self-service resources, it deflects them from reaching out to agents for support, resulting in:
- Fewer tickets in the queue
- Reduced resolution times for agents
- Faster service for customers
Keep your business in sync through customization
An open platform with customization options allows you to be flexible as your business grows and adapts to changes. Integrating customer support and CRM platforms with code and no-code functionality helps you offer better personalization, improve customer service, boost agent efficiency, and identify recurring customer issues—all in one place.
Customizable dashboards allow your management teams to review support data to spot trends. You can analyzecustomer service metrics—like CSAT, volumes by channel, ticket volume spikes, ticket reopen rate, time to resolution, and more—to help you improve customer expectations, channel preferences, and internal and external requests.
Offer intelligent support with an AI chatbot
Deploy AI and chatbots to provide customers with fast, intelligent, around-the-clock support across channels. AI-powered bots can answer common questions when live agents are off the clock or help customers solve basic issues by offering self-service options.
Chatbots can offer help center articles with up-to-date information to FAQs, providing customers with a convenient way to find answers on their own time. Bots also collect valuable customer information and provide context to the live agent, creating a seamless handoff experience.
Personalize the experience
With all your key customer data and context in one unifiedagent workspace, you have the information you need to tailor the customer experience and provide personalized support. Agents don’t need to toggle between systems, either. This helps boost the customer experience with rich, personalized conversations that build customer loyalty.
How to choose the right help desk software
With the right help desk system, support teams come equipped with all the tools they need to provide quick, personalized service. While the help desk software that’s best for your company may not be the best for other businesses, here are a few common things to consider:
Low total cost of ownership
Look for help desk software that can deliver efficiencies andboost productivity, leading to a lower support cost. Here are some factors to consider when calculating the total cost of ownership of your help desk solution:
- Out-of-the-box capabilities that reduce implementation costs
- System agility that doesn’t require an expensive, full-time admin team to maintain
- 起来ve system that boosts the agent experience
- Add-ons and integrations built for usability and efficiency
Fast ROI and ease of implementation
帮助台与开箱即用functionali软件ty that sets up easily can help your business see a faster ROI. Software that integrates with your existing systems reduces implementation costs and takes less time for agents to learn.
Here are a few features to look for in help desk software that can help you see a faster ROI:
- 起来ve, agent-friendly interface
- Easy customization options
- Simple admin
Zendesk has helped many customers across industries implement their help desk software quickly, allowing them to see an ROI sooner than with other solutions.Homebridge, a financial services company, saw a 23 percent increase in their agent efficiency and a 158 percent increase in their ROI after implementing Zendesk.
Scalability and agility
Consider an open, flexible, andagile help desk solutionthat easily integrates with the rest of your tech stack. It should scale with your growing business and evolve with the changing technology. Features like reporting and analytics across channels, customizable workflows, and a single unified view help your team provide top-tier, personalized service at scale.
Enterprise-grade security
Pick a help desk solution that allows you to provide a great customer experience without sacrificing security. Companies that operate on a massive scale need enterprise-grade reliability and security features. Here are a few enterprise-class security features to look for:
- Compliant with HIPAA, GDPR, CCPA, or other data protection laws and efforts
- 定期、全面的审计of applications and systems
- Transparency with customers about the data protection on features and functionality
Dedicated account and success management
Your help desk solution should make it easier for your business to manage account andcustomer success. Account management helps individual customers on a case-by-case basis, while customer success management considers the success of your business’s entire customer base.
The right help desk can help each team perform effectively and efficiently while aligning the roles toward the common goal of business success. Collaboration tools provide customer context for a personalized experience and help unlock cross-sell and upsell opportunities.
Frequently asked questions
Who needs an IT help desk solution?
Customer success teams, support agents, and customers are the primary users of IT help desk ticket software.
- Customer success agents track, prioritize, and solvecustomer support tickets.
- Customer support managerscompile reports, set up workflows, help with escalated tickets, and provide additional employee support.
- IT support agentsfield employee questions and facilitate IT service requests with ticketing system software.
Zendesk is more than just help desk support software—it’s a cloud-based help desk software and engagement platform forcustomer servicethat offers omnichannel support. Because of the dynamic capabilities of Zendesk, sales, social media, and marketing teams may also use the help desk software.
How much does help desk software cost?
Help desk systems vary by vendor, but subscriptions typically range between $19 and $90. Depending on the number of users at your business and the features you want, your quote may fall somewhere in between.Free help desk applicationswith limited features or free trials are available to help you pick the right one for your business.
Does my business need help desk software?
Help desk support services can help your business enhance your customer and employee experience, boost efficiency and productivity with an effective ticketing system, and improve collaboration between teams—all of which can contribute to a higher ROI.
Help Zendesk help you: Try our help desk software for free
The right help desk solution can enable you to provide a great customer and employee experience at scale. Let Zendesk help.
Engage customers with rich, personalized conversations
Agent Workspace provides your agents with a single view of the customer journey, giving them the context they need to offer more personalized customer support.
Never miss a deadline
Built-in SLAs allow help desk agents to set their own parameters and use up-to-the-minute measurements to keep an eye on the status of specific tickets.
Support on the go
Take your help desk with you wherever you are. Our native mobile apps enable help desk agents to respond to customer service requests even when they’re away from their desks.
We have more information about this. Have a look below.
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