Use AI to turn your service team into inside sales reps
Customer interactions are revenue-generating opportunities when CX agents have the right tools to boost conversion rates and increase average order values.
Guides, research, and more
How software and cloud services companies deliver exceptional technical product support
See how you can empower your technical support team to deliver excellent customer service consistently.
Zendesk for Travel and Hospitality: Transform CX to deliver 5-star service
Meet travelers where they are, get them where they want to go, and help them relax once they arrive. Learn how in this guide.
Delivering transformative messaging experiences to your transportation, travel, and hospitality customers
Download this ebook for insights on delivering seamless CX for travelers.
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Ethics of AI in CX
AI ethics act as a safeguard against biases, privacy violations, and unintended consequences that can harm others (and your business). Learn how to use AI for CX ethically.
Reach beyond: A CX Moment with Mizuno
Zendesk spoke with iconic sports equipment supplier Mizuno’s director of customer support about how improving communication between support teams led to better CX.
IT leaders tackle new challenges with security, AI, and CX
Discover new insights and data from 1,200 IT leaders about AI, data privacy, and CX strategies.
Overcoming government regulations and launching a marketplace with Epidemic Sound's Founder, Oscar Hoglund
Oscar Hoglund discusses how, through dedication to their mission, Epidemic Sound put the power back in artists' hands.
Improving operations through customer-centricity with Wine.com’s Addie Wallace
In this episode of the Conversations with Zendesk podcast, Addie Wallace of Wine.com talks about personalizing the customer experience and the importance of customer feedback.
Tailscale’s $113M success with Avery Pennarun
Tailscale’s Pennarun shares insights on building a product customers love–not just like.
The next big Zendesk AI drop: A leap into the future of customer and employee experience
Generative AI, intelligent workforce tools, and employee experience at the forefront.
Voice support is as popular as ever. Here’s the newest way to manage customer service calls
Introducing the Zendesk Voice API for seamless customer support.