Greg Katechis

1. Community
2. Feedback - Platform: Apps & Integrations
3. Form fields

Hi Abigail! 1. To get the name of the form field, you would need to grab the id as you did previously, but then make a secondary call to the Show Ticket Form endpoint and grab the name from there....

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• Greg Katechis
• Creato4 ottobre 2023 23:56
• 0 voti

1. Community
2. Zendesk APIs
3. Just created a token but getting "token provided is expired..." erro

Hi Vince! That particular response is fairly generic, so it's difficult to say exactly what might be wrong in this situation. Generally speaking, I would assume that either there's an issue with th...

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• Greg Katechis
• Creato4 ottobre 2023 23:34
• 0 voti

1. Community
2. Feedback - Help Center (Guide)
3. Add field to Zendesk Article API that denotes archived articles

Hi Nino! Since this is a feature request, I'm going to move this to the feedback forum so that the right people have eyes on it!

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• Greg Katechis
• Creato4 ottobre 2023 20:17
• 0 voti

1. Community
2. Zendesk APIs
3. 创建用户REST API- 403 Forbidden You do not have access to this page

Hi Dimitar! It's difficult to say exactly what the cause might be, but because it's a permissions issue, I'm assuming that the scope of the Oauth is the issue here. I would have that customer reach...

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• Greg Katechis
• Creato4 ottobre 2023 19:57
• 0 voti

1. Community
2. Zendesk SDKs
3. Check the notifications are from Zendesk Messaging SDK

Hi Pulkeet! In this situation, `smoochNotification=true` is an indication that it's coming from our messaging service. `conversationId` is a bit too broad to reliably say is a good indicator at sca...

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• Greg Katechis
• Creato3 ottobre 2023 17:04
• 1 voto

1. Community
2. Feedback - Platform: Apps & Integrations
3. How to Update Custom Fields Values using Amazon S3 with Appflow

Hi Jacky! I have very little experience with AWS, but I did find this video from Amazon that seems to give some direction. Is this helpful or is this missing some key info for you?

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• Greg Katechis
• Creato3 ottobre 2023 17:00
• 0 voti

1. Community
2. Feedback - Platform: Apps & Integrations
3. App / Plugin to collect View Time metrics?

Hi Jake! There are quite a few apps in our marketplace that handle time tracking and I'd recommend taking a look at these to see which ones might best fit your needs. Zendesk itself only makes one ...

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• Greg Katechis
• Creato2 ottobre 2023 22:33
• 0 voti

1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. Can't upload private Support app

Yay, glad to hear that resolved it for you! I just created that ticket to get this permanently sorted out, so hopefully it'll be smooth sailing from here.

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• Greg Katechis
• Creato2 ottobre 2023 22:00
• 0 voti

1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. Can't upload private Support app

Hi Caroline! I took a look at your account to see what the issue might be and I found the problem. To upload private apps, you'll need to be on the Professional plan or above and your account is no...

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• Greg Katechis
• Creato2 ottobre 2023 21:47
• 0 voti

1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. Agent workspace ticketing system view

Hi there and thanks for the video...that definitely helped clarify the issue for me! So it turns out that the UI that it's not working in is actually the old UI, not the new one (agent workspace). ...

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• Greg Katechis
• Creato2 ottobre 2023 21:13
• 0 voti