Once you've set up your browser or phone (seeSetting up your browser or phone to take calls), you're ready to make and receive calls. Make sure you've set your status toOnlinein the call console, or if your admin has set up omnichannel routing, under your profile icon. If set up, omnichannel routing may also offer additional custom statuses to indicate you’re available for calls (seeSetting your agent status with omnichannel routing).
This section contains the following articles:
- Receiving incoming calls
- 使出站卡尔ls
- Returning callback requests
- Putting calls on hold or mute
- Transferring calls
- Ending calls
Tip:Make sure your agents set their Talk state toOfflinewhen ending their shift. While online, Talk will continue to route calls to an agent. Each time a call is routed to that agent and the agent doesn't answer, the customer must wait an additional 30 seconds before they are routed to the next agent. Talk does not set agents offline automatically. However, admins can set an agent to offline in the Talk dashboard (Team and Professional only). For more information about agent states, seeSetting your Talk agent state.
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