On your Android device, you can search tickets by keywords found in the following properties:

• Status
• Type
• Assignee
• Tags

除了海rching ticket properties by keyword, when using search on the Android mobile app, you can:

• Filter your search
• View segmented search results

To start a basic search

1. Tap the search button ()
2. On this screen, you can choose from a recent search, or enter the keyword(s) you want to search for.
3. If needed, you can viewsegmented search resultsorfilter your search.

To view segmented search results

1. Perform a basic search, as described above. The results are divided into three categories, which appear at the top of the search results screen:

   

   • Tickets: All tickets that include the keyword(s) for your search in their Status, Type, Assignee, or Tags property.
   • Users: All users with usernames or email addresses (domain or email name) that include the keyword(s).
   • Org.: All organizations with names that match the keyword(s).
2. Tap the category results you want to view, then tap the entry to view the ticket, or the tickets related to the user or organization.

To filter your search

1. Tap the search icon (), and enter the keyword(s) you want to search for.
2. TapSearch, then tap the category you want to view.
3. Tap theFiltericon (), then select your filter criteria:
   Forticketresults, you can filter on the following:

   • Ticket Status
   • Ticket Type
   • Tags
   • Assignee
   • Updated date

   Foruserororganizationresults, you can filter on the following:

   • Tags
   • Updated date
4. After you have chosen your filter criteria, clickApply.

On your iOS device, you can search tickets by keywords found in the following properties:

• Status
• Type
• Assignee
• Tags

除了海rching ticket properties by keyword, you can filter your search results by the date of the last ticket update.

To search ticket properties

1. In the Support app, tap theSearch icon() in the Tab Bar.
2. Enter your search terms. To narrow your results, you can preface your keyword with a ticket property. For instance, a search forOpenwill return tickets that feature the word "Open" in any of the properties; a search forStatus:Openwill return only tickets in an Open status.
3. TapSearch.
4. In the search results, tap the ticket you want to view.

Recent searches are stored and displayed until you sign out of the app. iOS users can clear searches manually by tappingClear recent searchesat the bottom of the list.

To filter search results by the date of the last ticket update