Question
How do I hide theSubmit a requestlink from my Help Center in Zendesk Guide?
Answer
Help Center comes with a set ofhelpersthat perform certain actions. Delete thenew_request linkhelper from the template of your Help Center to remove theSubmit a requestlink.
To remove the helper from your template
- In Guide Admin, click theCustomizedesignicon (
) in the sidebar. - Click the blueCustomizelink on the theme you want to edit to open it.
- ClickEdit Code.
- In theTemplatessection, clickheader.hbsand remove the following line from your template:
{{link 'new_request' class='submit-a-request'}}
- Then, clickarticle_page.hbsand remove the following line from your template to remove the submit a request link on articles:
{{request_callout}}
- ClickPublish.
Once you refresh your browser, the button should be gone as well as the link added on articles.
If you want to create an email only Help desk, see the article:Setting up to provide email-only support.
15 Comments
When the "Submit a Request" button is removed, we expect that logged-in users won't be able to submit any ticket, but if they type in the browser the address for sending a request, as "/request/new", they will land in the ticket form page, and they'll be able to submit a ticket, won't they?
Any ideas for solving this issue? Only JavaScript?
You could change the contents of the submit a request page. Go to Edit Code, and open the new_request_page.hbs
You can change the title of the page, by replacing everything between the
tag{{t 'submit_a_request'}}
{{follow_up}}
And then you can hide the request form by commenting it out, like this:
{{!--
{{request_form wysiwyg=true}}
And add whatever text you want there, such as instructions about what the user should do if they want help.
我想删除的链接pag联系e from one particular article. Every other article should allow people to click through to the contact form, but there is one article that should not. Is there a way to do this?
@...Samford
You can exclude the contact page link from a specific article using the helper below
Navigate to article_page.hbs and search for anarticle-more-questionsclass and update class with isnt helper
-sushant
Perfect! Thank you,@...!
你好,我是使用Vertio Zendesk页面主题亚博of my company. Unfortunately the "Sumbit a request" button is not appearing and in the Theme settings it doesn't seem something I can enable. Could please anyone help me?DistroKidAmy GracerAdmin
Hi Matteo,
I'd start by adding the following to your Header..hbs within the div class="nav-wrapper", like below
I'd like to remove the "submit a request" link when the user is not logged on, and display the link when the user is logged on. Does anyone know of a way to accomplish this?
Hi Doug,
Did you try the tip in this article?
https://support.zendesk.com/hc/en-us/community/posts/4409222781850-Hiding-the-Submit-a-Request-button-until-signed-in
Thank you Amy. I did not see that article, but I just found this one and it works!
https://support.zendesk.com/hc/en-us/community/posts/4409506826394-Allow-only-signed-in-users-to-submit-a-ticket
Yay! Glad to hear it, Doug :)
Hey there, is there a way to filter out organizations that shouldn't be allowed to submit tickets? Use case: We don't want reseller customers to submit tickets to our support team.
You could create a ticket that looks for new tickets from one or more specified Organizations, replies with instructions for how they should get support, and closes the ticket.
There is noEdit Codebutton in my Aarhus (Pro) theme, which is the Live theme that is being used. There is anEdit Codebutton in my Copenhagen theme, which is in the Theme Library. But I want to remove the link from my Live Aarhus theme.
Pleasesign into leave a comment.