Question
Where is Service Data in Sunshine hosted?
Answer
Sunshine is not currently covered by theData Center Location Add-Onand thus there is no contractual commitment to Host (as defined in theRegional Data Hosting Policy) Sunshine Service Data within a particular location. This is due to the fact that Sunshine does not support the subsequent migration of Service Data where the hosting model has been changed from the original location to a new location.
Subscribers must have a Support or Suite account to activate Sunshine. Service Data inSunshine Custom Objects只能被托管在吗e US or EEA. If your Support or Suite account is Hosted in APAC, your Sunshine Custom Object data will be Hosted in the US. Service Data inSunshine United Profiles and Eventscan be hosted in the US, EEA and APAC regions (subject to the statement above regarding subsequent account moves). Generally, wherever your Support account is being hosted at the time you activate Sunshine is where Sunshine Service Data is also Hosted, and it cannot be subsequently migrated to another location. If you enact the data center location add-on for Support or Suite after your Support or Suite and Sunshine account are already live, your Sunshine data will stay in whichever region it is located in and cannot be moved.
If you have any questions, please contact the Account Executive on your account or sales@zendesk.com.
0 Comments
Article is closed for comments.