You can add a personalized signature to your outgoing email messages in Sell. This allows you to have full control over your signature's look and feel by adding, for example, tag lines, images, links, social media icons, and formatting the text. There are two methods to customizing your signature, (depending on how fancy you want it to be).
This article covers the following topics:
Related articles:
定制你的邮件签名(simple)
Select a simple signature if you want a straightforward signature that you can still customize. Choosing a simple signature means that you can add simple text and links. However, you cannot have a two-column layout or images wrapped by text for example.
To customize your email message for a simple signature
- On the Sell sidebar, clickSettings(
), then clickCommunication Channels > Email. - On theSignaturetab, clickSimple signature.
- In theEmail Signaturefield, enter your signature.Use the format toolbar to format text, create a bulleted list, insert images, and add hyperlinks.Note:If you want to insert an image into your signature, you must provide the URL of the image on the website where your image is hosted. For example: You can go to the website where your company logo is hosted, right-click on the logo image, then selectCopy Image Addressor you can copy the logo image link from theIntegrations>Calendars>Calendar Accountspage, (described below).
- ClickSave.
To copy the logo image link from the Calendar Accounts page
- On the Sell sidebar, clickSettings(), then clickIntegrations > Calendars.
- On theCalendar Accountspage, you can copy the image link from your invitation email logo by right-clicking the image.
- Return to the email signature page by going toCommunication Channels>Email>Connection.
- Click theImageicon in the format toolbar and paste the image URL into the link prompt, then click插入.
定制你的邮件签名(HTML)
If you want to customize your signature so it's a fancy signature, with all the bells and whistles, then select HTML.
To customize your email message for a HTML signature
- On the Sell sidebar, clickSettings(), then clickCommunication Channels>Email>Connection.
- On theSignaturetab, clickHTML.
- In theEmail Signaturefield, paste in the HTML for your signature.You can paste in your own code or use a HTML signature generator and paste in their code.Note:To avoid pasting HTML with incorrect formatting, use Command+Shift+V when pasting code directly into the HTML input field.
A preview of your signature is displayed in the panel on the right.
You can always go back to a simple signature, but in doing so you will delete your HTML signature.
To switch back to a simple signature, (and delete your HTML signature)
- On the Sell sidebar, clickSettings(), then clickCommunication Channels > Email.
- On theSignaturetab, clickSimple signature.
- In theSwitch to simple signaturedialog, you will receive a notification that your current HTML signature will be deleted in the process.
- ClickSwitch signature.
21 Comments
Hi
My new AE can't seem to add a mailto link in her signature? It keeps adding HTTP in front of the link?
Hello there,
My name is Michael with Zendesk support.
I created a ticket for you to provide a targeted support to the account you're experiencing this issue with. Please expect an email from me shortly via that ticket.
Best,
Michael Froeming | Senior Customer Advocacy Specialist
NEW - Zendesk offers free, on-demand training for all of our products. Set up your account and start learning today attraining.zendesk.com
I clicked on settings - email
but there are no "email signature" link
we are using agents workspace, not zendesk sell. Is any way to set up signature for agents?
Hi Dima –
Yes, in Zendesk Support you can add agent signatures. Here's how:Adding an agent signature to ticket email notifications
When I enter the html signature it resolves correctly in the preview window. It has a couple of images and contact details in a 3 column, 2 row table format.
When I try to use the signature it appears that the table is ignored and the contents mashed.
Are there restrictions in the html tags available?
I am having the same issue as Adam mentioned above.
Hi@...and@...- I would be happy to look into the table you are using in your HTML signature further! I have created individual tickets so that we can investigate.
Hi@...I am facing these problems with the HTML Signatures..
In the signature preview, it shows correctly, but when the signatures come to use, these are not working. Could you let me know if these are known issues for which we're working on a fix?
Hi Jitesh,
It looks like there's an issue going on with this as it's showing correctly from the preview. Let me look into this further. I created a new ticket and you will receive an email from me shortly.
Regards,
Adrian
Hi!
I tried to set up a merging tag for my Sell signature in sequences and faced that in second and subsequent emails, my Sell signature ended as doubled information, and my Gmail highlighted it in violet and hides under the spoiler. Gmail sees Sell signature as plain text.
Might be you know how I can fix it?
When adding my HTML Signature, i have followed all the instructions. The actual pictures from my logos do not show... the pictures copy in other platforms.... please help.
HeyTim Baron
Can you share the HTML signature that you use for your signature so we can check? Also, can we make sure that the hosted logo/image are publicly accessible.
Regards,
Hiedi Kysther
i tried to share in thread it will not share... how do i share it to you
HiTim Baron,
For your convenience, I've created a ticket on your behalf. You can reply to my email with the HTML signature so we work on this together. Keep your eyes peeled for my email and I look forward to hearing from you!
Regards,
Hiedi Kysther
This is outdated; we no longer have this option. It is under brands. Could you please update your articles?
I clicked on settings - email
but there is no "email signature" link or tab
HiPhilip Musto, this article is dedicated to Sell. Please checkthis article which is related to Support.Here you can find more information about adding a common agent signature and branded signatures in Support, I believe this is what you looked for.
We've had a look into this. I think perhaps Philip and you may have been in Support, reading the Support articleAdding an agent signature to ticket email notificationsand then clicked this Sell article in the Related articles links (which is to the side of the Support article).
Sell doesn't have "Brands" in the UI. Support does, Sell does not. In Sell, if you want to change or customize your email signature, go toSettings>Communication channels>Email> and open theSignaturetab.
I hope this helps!
How do I get the logo to populate in the HTML sig?
I tried following the instructions above but I think this article may be outdated? I did find where to update the email signature but it doesn't seem to live in the place listed above. Just wanted to point this out!
It's possible that you are looking at Support and not Sell. This article is for email signature in Sell. I have checked it on my end and I can see the tab for signature.
Pleasesign into leave a comment.