You can modify your own personal settings in Zendesk Chat. These settings affect only your profile, and will not impact any other agents' information.
If you're working on a Chat Standalone account, some personal settings are managed through the Chat Dashboard, and others through the Admin Center. You can access all of these settings from the Chat dashboard.
For information on updating your notifications, seeEditing your chat notification settings.
Viewing and updating your profile information
You can view your profile information fromSettings>Personal>Profile tab. Here, you can view the following properties. Some of these properties are updated in Admin Center, others on this tab in the Chat dashboard.
- Name: Your real first name.
- Email: The email address you use to log into the dashboard. .
- Profile: Click to update some profile elements.
- Display Name: The name that shows up on the widget when you're chatting with visitors.
- Tagline: Appears below your display name on the widget.
- Avatar: The photo that appears when you're chatting with visitors. We recommend using a photo with with dimensions of 50 x 50 pixels. The maximum size is 100KB.
Updating your name, email, and password
Agents in Chat Standalone accounts update their name, email, and password in the Zendesk Admin Center.
To change your name or email address
- On your Chat dashboard, select个人设置> >概要文件tab.
- Click theEdit Profilebutton to open your Admin Center profile page in a new tab.
- In theNamefield, delete the current name and enter a new one.
- In theEmailfield, delete the current email address and enter a new one.
- ClickSave.
- Return to your Chat dashboard tab. Your settings have been updated.
To change your password
- On your Chat dashboard, select个人设置> >概要文件tab.
- Click theEdit Profilebutton to open your Admin Center profile page in a new tab.
- Click theChange passwordbutton.
- Enter the requested information, then clickSave.
- Return to your Chat dashboard tab. Your password has been updated.
Updating your display name, tagline, and avatar
Agents in Chat Standalone accounts update their display name, tagline, and avatar in the Chat dashboard
To change your display name, tagline, or avatar
- On your Chat dashboard, select个人设置> >概要文件tab.
- Modify your display name, tagline, or avatar as needed.
- ClickSave Changes.
For information on updating your remaining profile information on Zendesk Support, seeViewing your user profile in Zendesk Support.
Changing your dashboard language
You can change your dashboard to any of the following languages:
- Arabic
- Bulgarian
- Czech
- Chinese (Simplified)
- Chinese (Traditional)
- Danish
- Dutch
- German
- Greek
- English
- Finnish
- French
- Hebrew
- Hindi
- Hungarian
- Indonesian
- Italian
- Japanese
- Korean
- Malay
- Norwegian
- Polish
- Portuguese (Brazilian)
- Romanian
- Russian
- Spanish
- Tagalog
- Thai
- Turkish
- Vietnamese
To change the dashboard language
- From the dashboard, selectSettings>Personal>Profile tab.
- Scroll down to the Preferences section.
- Click theDashboard Languagefield, select a language from the drop-down menu.
- ClickSave Changes.
Reviewing and editing your chat limit
Your administrator may have set a maximum number of chats that you can take simultaneously. Depending on how your administrator set up chat limits, you may also be able to edit your own limit here.
- Go to个人设置> >概要文件tab.
- Scroll down to the Preferences section and review the Chat Limit information. You may see the following, indicating your chat limit settings:
- Chat Limit is not enabledmeans there are no chat limits set for your account.
- Chat Limits are set for the whole accountmeans the limit in the field applies to you and all other agents in your account. You cannot edit the limit.
- 聊天限制咕咕叫ently set by adminsmeans the limit applies to you specifically, but only an admin can edit the limit.
- Ifno bannerappears and the field is editable, you can enter a new chat limit for yourself.
- ClickSave Changes.
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