English (US)

Selection of Epic and other fields when creating Jira issues

Mathias Mittmann

Hi,

when creating a Jira ticket from Zendesk using the according plugin provided by Zendesk I can set a couple Jira specific ticket fields, such as e.g. project, issue type, assignee as well as some custom fields.

However, the Configure Fields button only reveals a few Jira system and custom fields, but not all of them.

I'm specifically interested in adding the Epic Link system field to the form. The use case is that I open a Jira issue which represents a user story in terms of a user requirement. A story always belongs to an epic. If I cannot select the Epic, someone has to go to Jira and add it manually. That’s additional overhead which we would like to avoid.

According to Zendesk Support this is not possible, hence the feature request.

Thanks,
Mathias

8 Comments

  • David Gillespie
    Zendesk Product Manager

    Hi@...,

    Thank you for your feedback!

    我注意到这个特性请求下来会让you know if we plan to bring it into the integration.

    Thanks,

    David

    0
  • Inna Trokhymets

    Would be great if we could have the option to add "Epic link" Jira field to the Jira ticket creation widget in Zendesk since we have customer issues divided into 5 types (payments, work of the website, issue with the product etc) and this would help us a lot. Please, consider adding selection of Epic to the Jira ticket in Zendesk

    0
  • David Gillespie
    Zendesk Product Manager

    Hi@...,

    Thanks for your feedback!

    Will let you know if we bring this feature in for development.

    Thanks,

    David

    0
  • Avrahm Kleinholz

    Hi@...,

    Our company is very interested to know the timeline of this item. Epic Link is part of validation in our JIRA and without access to this field in Zendesk, our workflow is broken since we can not fully utilize the integration.

    Is there any information if this feature is on as a roadmap feature/enhancement?

    Thank you,
    Avrahm

    0
  • Phil Stewart

    Hi@...,

    I would like to upvote this feature request as well. It is negatively impacting our ability to properly escalate issues to the right areas for our Development team in Jira.

    0
  • David Gillespie
    Zendesk Product Manager

    Hi@...&@...,

    Thanks for the feedback! I've noted your feedback against the feature request.

    Unfortunately I can't give a timeframe for when this will be developed.

    Thanks,

    David

    0
  • Amaury de Closset

    HI David, very interested too, I would like to be able to add the Sprint but it doesn't show and I haven't found a way to add it to the list below. This is important because without it, tickets end up in a backlog pile that doesn't get looked at.

    0
  • Lisa Springall

    Followed as this is something we feel would be beneficial for us as we move into utilising the jira integration application

    0

Pleasesign into leave a comment.

Didn't find what you were looking for?

New post
Powered by Zendesk