消息传递答wer Bot "Back" button
Hi!
It would be very beneficial to send the customer back to the AnswerBot once they have been served in a chat, as they might return with another question that the AnswerBot can answer - before choosing to start a chat again.
An idea could be to copy the "back" button used in the Classic Web Widget, or enable the agents to end a chat, which triggers the AnswerBot feedback loop. Or even better, enable the customer to end the chat --> which triggers the AnswerBot feedback loop.
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Thank you for the feedback! We understand enabling end users to return to Answer Bot with subsequent questions is beneficial as it may result in faster resolutions. We will take this feedback in for future consideration.
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Is there any update on this?
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New to Zendesk and this was definitely a major feature that I noticed was missing. Is there an update?
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Any workaround for that?
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