Disable user's ability to solve tickets

Answered

8 Comments

  • David Raboy

    Hi Juan,

    You'll need to edit a little bit of code to make this work, but it should be pretty easy.

    If you are using the default theme you'll need to edit the request_page.ebs file:

    In the request_page.ebs file I believe you should be able to just comment out or remove all the following code:

    I'm not able to currently test this, but looks like this should work. could you report back here to verify? Thanks.

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  • Jessie Schutz
    Zendesk Customer Care

    Thanks for hopping in to help, David! You're on fire!

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  • Juan Salom

    Hi, thanks a lot, I'll check it and let you know how it works asap

    Regards!

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  • Juan Salom

    Hi,

    抱歉迟到的答复。

    What characters should I use to comment those lines? Sorry for the noob question :P

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  • Jessie Schutz
    Zendesk Customer Care

    Hey Juan!

    You can comment out code in HTML by putting on either end of the text you want to comment out. I found some useful information about this onHTML.com, as well, if you'd like to read more about it!

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  • Ben DeVille

    This worked for me, except my code looked different (I guess because I'm using a different theme). I ended up with code that looked like this:






    {{input type='submit'}}


{{/form}}
{{chat_about_my_ticket}}

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  • Juan Salom

    Thanks for the input! I applied the changes, we'll see how it works!

    Thanks and regards!

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  • Jessie Schutz
    Zendesk Customer Care

    Thanks for sharing, Ben!

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