Disable user's ability to solve tickets
AnsweredHi,
we have our client end users solving tickets, but we want this option only to be available to our agents.
I can't find any simple way to manage this, could you give me some indication?
Thanks.
-
Hi Juan,
You'll need to edit a little bit of code to make this work, but it should be pretty easy.
If you are using the default theme you'll need to edit the request_page.ebs file:
In the request_page.ebs file I believe you should be able to just comment out or remove all the following code:
I'm not able to currently test this, but looks like this should work. could you report back here to verify? Thanks.
-
Thanks for hopping in to help, David! You're on fire!
-
Hi, thanks a lot, I'll check it and let you know how it works asap
Regards!
-
Hi,
抱歉迟到的答复。
What characters should I use to comment those lines? Sorry for the noob question :P
-
Hey Juan!
You can comment out code in HTML by putting on either end of the text you want to comment out. I found some useful information about this onHTML.com, as well, if you'd like to read more about it!
-
This worked for me, except my code looked different (I guess because I'm using a different theme). I ended up with code that looked like this:
{{input type='submit'}}
8 Comments