How to use liquid in a trigger to convert {{ticket.tags}} to create a proper array?
Hello!
Working with {{ticket.tags}} in a notify trigger action, I have been unable to convert the string output of {{ticket.tags}} back to an array to send. Are there some examples you can provide? My attempts always lead to escaped double quotes inside the array structure
my liquid:"tagFix": [{%assign tagFix={{ticket.tags}} %} {{ tagFix | replace:' ','","' | prepend: '"'| append:'"'}}]
resulting output:"tagFix": [
\"_added_csm\",\"_country_andorra\",\"_alt_pin\",\"_case_update\"]
Does anyone have a solution for taking the output of {{ticket.tags}} and converting it to a proper JSON array with out the quotes escaped, for use in a notify webhook? Might there be some other placeholder that does return the ticket's objects tag array as an array?
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HiThe Original DKNY!
In our case we were faced with the same problem and just ended up sending the ticket.tags as a string to our backend and splitted it there. Is that a possibility for you?
If not, I just tried a workaroud based on something else we did with another field, and it’s working for me (It is not the most beautiful thing){% assign tags_array = ticket.tags | split: " " %} "ticket_tags": [ {% if tags_array.size > 0 %} {% for tag in tags_array %} {% if forloop.index < tags_array.size %} "{{tag}}", {% else %} "{{tag}}" {% endif %} {% endfor %} {% endif %} ]I don’t know if the{% if tags_array.size > 0 %}is really needed, could you try it and tell us if it worked for you?Cheers! -
我也很好奇。我想动态it a tag that comes in on ticket creation to remove a specific part of its text, specifically the ":clone" in "department:clone". I'm also attempting to use liquid to achieve this but the changes refuse to get applied to the {{ticket.tags}} array
Pleasesign into leave a comment.
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