Hi everyone,

We just launchedActioner. If you are looking to drive your support processes in Slack, you should give it a try!

Actioner bringsconversational ticketingto support teams and allows to

⚡️ Run any action in Slack -Create a ticket, Update ticket status, Open a request, etc.

Get notified in Slack when tickets get created or updated in Zendesk.

构建工作流之间的线性k and Zendesk and automate your processes.

You can create dedicated Slack channels that enable your team to respond to and resolve tickets faster.

• Dedicate a #triagechannel, where your agents get notified of new tickets, manage them and track activities through their lifecycle.

• Dedicate #requestschannels where your internal users can request help just by adding ticket emoji.

• Dedicate #auto-create-ticketschannels where any posted message automatically creates a new request. You can setup this flow to include or exclude specific keywords.

You can discover how Actioner helps support professionalshereand try ourZendesk app.

Note: Consider this app as a template tailored for Zendesk tickets. Actioner also provides a no-code Slack app builder that lets you design your apps from scratch or customize any app in thedirectoryaccording to your needs.