Request: Add Time-Based Messaging Triggers similar to Chat
Currently, we have chat-based triggers (e.g. after 3 minutes of no reply), and we are considering switching to Messaging completely.
然而,似乎我们不能做similar trigger with messaging and can only rely on hour-based Automation. If I have no agents available or they are busy enough that they don't respond in e.g. 3 minutes, I would like to be able to create a trigger to send an additional message to the end-user.
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This is really waste of our time. We can't wait for customer all day long and we can't even distinguish if end-user is still online or not. although there is green circle on top tab of the ticket but that isn't really real-time. -
Hello. We would really need this to migrate from Chat to Messaging:
- Being able to automate an "offline agents" message when the chat is not accepted because all the agents are offline
- Being able to automate an "delayed reply" message when the chat is accepted but not served after some minutes because the agents are busy
This way Messaging would be a little bit more of a "live" channel.
Pleasesign into leave a comment.
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