We are using Light Agents so involve external partners when we need help on a specific ticket. This is useful because we can also limit their rights, so they can only see the tickets they are supposed to see. However, they can always see our full list of customers, which is a problem for us. So I am suggesting to introduce a feature, that allows limiting the viewing permissions for Light Agents and make only customers' data visible, if they cooperate on a ticket of this very person.

Patrick