Ticketing Status - not apply to each brand
I must say for such an amazing system the lack of being able to select ticket statuses to a specific brand is disappointing, this seems like a crucial thing to be added to the system when you have options for multiple brands. This needs to be added as a feature or made aware when users are signing up with multiple 'brands' that this is a feature that isn't possible
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I think Custom Statuses are a great feature and extremely welcome on the Zendesk platform.
I would actually go one step further - having statuses applied to a particular Brand would be useful, but in reality I believe statuses should be linked toTicket Forms. Some Ticket Forms have radically different workflows associated with them vs others. Being able to tie a Status to a specific form would really take this feature to the next level.
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