I would like to be able to use incoming emails' headers, such as To (and I suppose From and CC as well) as trigger conditions.

Use case:

我想要票获得通过别名be assigned to the brand which is associated with the mailbox. We have, let's say,support@domain.com andservice@domain.com, belonging to the same mailbox. The "support" alias is the primary one and is how the mailbox shows up in Channels, associated with Brand XY. Currently, tickets via the secondary alias "service" will be assigned to the default brand instead of to XY. Zendesk only offers anon-supported way with major caveatsto deal with aliases to resolve this. issue.

Alternatively, Zendesk could make the entire headers available as a condition and offer a RegEx operator.