Zendesk mobile app sometimes logging me out android 10,zendesk chat v1.19.0

kuo shu-zhang

Hi, the zendesk chat mobile app sometime logging me out .

androdi 10 ,the zendesk chat mobile app v1.19.0

我注销后要求re-enter the domain name , user name and password .

I missed the notification for a critical incident due to this as I heavily rely on the mobile app when working outside of standard business hours.

any idea ?is there other users who are experiencing the same problem as me?

Thanks!

3 Comments

Dane
- April 13, 2023 01:29
Zendesk Engineering
Hi Kuo,

You can try to re-install the app and observe it for a while. If the issue happened again, contact our support directly so that we can check it further.

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Shalisha Wallace
- May 10, 2023 14:22
My practice has just begun using Zendesk Chat the last month and we began using the Mobile App as recently as 2 weeks ago. We have all found that the Mobile App is sometimes logging us out changing our status from Online to Away and we are missing chats. Is this a known issue? We all have different devices IOS and Android. We have uninstalled and reinstalled the App, still an issue.

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Arianne Batiles
- May 15, 2023 02:34
Zendesk Customer Care
HiShalisha Wallace,

Appreciate you raising this issue with us. I'd like to take a closer look into this and see what could be going on. I'll be creating a support ticket so we can further investigate. Please check your email for an update. Thank you!

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