Zendesk deletes accounts without prior or post notification
Our Zendesk also deleted our account with no prior notification. Moreover, they also did not notify us once the deletion was complete. The support desk just stopped working, and when we noticed it wasn't there and tried to log in to the administration platform, we noticed the account had been deleted.
I am almost 100% certain this is because our account was on a much older and much cheaper billing structure, and they want to delete your account, and when you get in touch to reactivate it, you must subscribe to the increased fee structure.
Whatever the case, this is so underhanded; and it is unacceptable. Truly vile.
Who gives a company the right to delete your fully paid-for account without any notification or reasoning? I truly feel like taking this into the public domain in a big way.
Can someone from Zendesk contact me atREDACTED
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Hi Direct Financial Planning -
I have reached out to your Account Executive and requested that he look into what has happened here and that he follow up with you.
I've redacted your email address here to protect your privacy as this is a public forum. -
It's been 2-weeks Nicole, and no one has reached out or had the courtesy to respond. This is honestly so frustrating. How can you cancel an active account with no notification and not respond? Our helpdesk guide was fully paid for and had no issues it, as everything written on it was custom content pertinent to our platform. Who gives you the right to cancel my paid-up account and disappear into the night with m funds without delivering the service?
*If anyone is reading this, be warned. If you have an older Zendesk Account on the old (and cheaper) billing structure, Zendesk will terminate your account without notice and leave you in the lurch. I suspect they have done this with my account because since I signed up with them in 2018, their rates have increased tremendously, and they don't want customers still on the old billing agreement. So they terminate your account instead. Sickening!
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I will post this on other channels, as it seems I will get no response from Zendesk. The only avenue is to take this to other independent review sights now as this company is very unethical and has no intention of Treating Customers Fairly.
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Hi Direct Financial Planning,
Your account manager followed up and let me know that your issue is being handled by the appropriate internal team. Please let me know if you are still having issues.
Pleasesign into leave a comment.
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