Account non existent now; services shut down….
This has really created a total crazy emergency situation for me. I have a lot to explain so, for this instance, will you please have a Community Leader/Management Expert private message me?
I am not sure, but I think that I definitely need a LIVE PERSON within your Zen support team but I never get the option for live person. What is supports direct email?
It is clear that either Zen shut down and deleted my account in error or else I have gotten very badly hacked.
埃里克
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Hey Erik -
年代o sorry to hear this has happened, and we will definitely look into your account right away. Unfortunately, Gather doesn't have any kind of DM functionality, so we'll just have to talk to you here.
I'll be back with an update shortly. -
Hello Erik,
My name is Brian and I will be assisting you going forward.
I'm incredibly sorry to learn that you are currently unable to access your Zendesk account. I will try my best to determine what happened and hopefully get your services restored.
It would be very helpful if you can provide me with some additional details so that I can locate the impacted account such as your Zendesk sub domain or account ID. Is the impacted account a legacy Chat account? The more details that you can provide will greatly help in the troubleshooting process.
I look forward to hearing from you again.
Take care and be well!
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Hello Erik,
年代ince this ticket is a community ticket, I'm going to close it in order to protect account privacy. The investigation will continue in your other ticket that was opened and responded to by my colleague, Sabra.
Please feel free to reach out to us again if you have any additional questions or concerns.
Pleasesign into leave a comment.
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