Zendesk Explore
We use Zendesk reports to report on agent weekly activity. I.e 1) how many tickets created? 2)how many set to solved? 3) How many tickets assigned/unassigned? 4) How many articles created, published, edited?
We have around 20-25 reports as such.
Now when we have a new hire, we have to go into each report to add the agent. Is there a way to make Explore reports dynamic ?(so new agents do not need to be added manually)
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Hello Aishwarya,
Do you manually select the names of the agents on the Assignee/Updater name?
I would suggest slicing it by the name of Assignee/Updater, but filtering the report by Assignee/Updater Role. This way, it can act as a dynamic filter to show names of assignee/updater that has the role of Admin or Agent.
Pleasesign into leave a comment.
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