On theConversations with Zendesk podcast, we've talked about a lot of the great things that AI will do for businesses and CX. In the latest episode, we broke new ground and got into some of the ways it may help to accelerate scientific research, and the possibilities it opens up in the creative world.

I spoke with马修·Hutson, a journalist who writes for the New Yorker, Science, and several other publications. He's reported extensively on AI, and we dug into his thoughts on how AI can help to democratize creativity, what businesses should be thinking about as they start to implement generative AI technologies, and so much more.

It was a fascinating conversation. Please give it a listen, and subscribe and share if you like it!

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