Oliver Cyples
-
Total activity121
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes18
-
Subscriptions59
Activity overview
Latest activity by Oliver Cyples-
Oliver Cyplescommented,
Hey Theres a useful article here https://support.zendesk.com/hc/en-us/articles/4988173561370-Creating-private-ticket-groups-and-granting-agents-access about private ticket groups which will leave...
-
Oliver Cyplescommented,
Hey We created an article for not found that contained information and then added this to the script.js. We could then add our own content to it. It required being at the top of the script.js and ...
-
Oliver Cyplescommented,
I'd recommend creating a macro just for tag consistency, if you can create them select Add Tag (Tag name). Then go to views, select Add View, in the all conditions section, select Status Category ...
-
Oliver Cyplescommented,
Hey If I'm tracking tickets I add a tag to them such as (admin_view) and then I have a personal view for less than solved and the tag. Or if you're the assignee you can set a view based on either...
-
Oliver Cyples创建了一个帖子,
Granular Talk Permissions
AnsweredHi We'd like to allow certain talk roles to be able to update call greetings (out of hours for admins), we know this is available under the Team Lead role currently however this gives access to a...
-
Oliver Cyplescommented,
Thank you for adding this!
-
Oliver Cyplescommented,
We use chat bots through Ultimate and having an alert come through when the group they sit in goes offline would be ideal.
-
Oliver Cyplescommented,
We've also requested Sort by Subject back, would be great to see this returned for the same reason as above.
-
Oliver Cyplescommented,
Hi Sean, Thanks for coming back to me, this is a key reporting metric and isn't providing accurate results. If Group A transfers to Group B's queue but then the call is abandoned this should not ...
-
Oliver Cyplescommented,
+1 for this!