Lorenzo Testini
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Total activity33
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Last activity
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Activity overview
Latest activity by Lorenzo Testini-
Lorenzo Testinicommented,
Dane can you let us know if we can incorporate multimedial links in the text of the autoresponder? I tried using HTML and it didn't work
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Lorenzo Testinicommented,
+1, the sooner we see this the better it is
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Lorenzo Testinicommented,
From the article Installing and using the Select an Address app: If an agent is part of multiple groups, the app uses the primary group for the mapping of default address for new tickets created d...
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Lorenzo Testinicommented,
@... you can either do screenshots or get the text of the side conversation via an api call. Neither are practical solutions. We should find ways to push this development with Zendesk, but unfortu...
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Lorenzo Testinicommented,
@... any update if this feature will be pipelined soon?
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Lorenzo Testinicommented,
Thank you @..., it does work now!
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Lorenzo Testinicommented,
Hey @..., it is indeed the link that Lisa shared I can't access: https://support.zendesk.com/hc/en-us/articles/1260803937630 If you can help me accessing it, I would really appreciate it.
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Lorenzo Testinicommented,
@... Thank you. For some reasons I get an error code when I try to access the article you linked (You're not authorized to access this page). Can you help me accessing the article?
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Lorenzo Testinicommented,
@... if I redact an attachment that was sent by mistake to a customer, will it still be available for the customer to download?