pakpoom
-
Total activity39
-
Last activity
-
Member since
-
Following0 users
-
Followed by1 user
-
Votes2
-
Subscriptions15
Activity overview
Latest activity by pakpoom-
pakpoomcommented,
Lou I try adding condition "Update via LINE" and "Comment text Contains at least one of the following words", it's not work. However, if I remove the condition "Comment text Contains at least one o...
-
pakpoomcommented,
Hi Chandra, I've tried many conditions/actions which both Set tags or Add tags, remove Ticket is Updated/Created and has only one condition "Comment text contains at least one of the following word...
-
pakpoomcreated a post,
Trigger comment text does not work with messaging.
Hi, My purpose is whenever the customer send message, via Messaging channel (LINE), which contains specific word e.g. urgent, the trigger will set the ticket tag e.g. urgent_request. I've tried to ...
-
pakpoomcommented,
Hello Eric, Thank you for your advice. Regards
-
pakpoomcommented,
Hello Eric, Thank you for your prompt reply. If it is the Chinese ISP issue, can I use vpn to solve this problem or could you have idea, please suggest. Regard,
-
pakpoomcreated a post,
Client network socket disconnected before secure TLS connection was established
Hi Our team send request to Zendesk api and get the error below: We get the error message:Client network socket disconnected before secure TLS connection was established This error only occur for ...
-
pakpoomcreated a post,
Sunshine WhatsApp outbound error
Hi, For sunshine conversation, I connected my WhatsApp to my sunshine app and I tried to send the outbound message using notification api and I got the error message showed in my log "Message faile...
-
pakpoomcreated a post,
How to get verifiedNameCertificate to enable Whatsapp channel in Sunshine?
你好,我想在阳光中启用WhatsApp通道conversation and I follow this instruction , https://docs.smooch.io/guide/whatsapp/. Until the step "activate deployment endpoint" which require pa...
-
pakpoomcreated a post,
Sunshine Conversation, how post message api to show that message in Zendesk Ticket
I use Sunshine conversation and connect to my Zendesk instance. Whenever user send chat message from my website via web messenger, that message appear to my ZD agent via ZD ticket which everything ...
-
pakpoomcommented,
Hi Greg, I have same question but for my case, the bot have its own widget. What I want is when the user want to chat with agent, the bot switch to Zendesk which the agent can chat with the user vi...