Michael
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Total activity61
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Last activity
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Member since
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Following1 user
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Followed by0 users
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Votes32
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Subscriptions16
Activity overview
Latest activity by Michael-
Michaelcommented,
Is control over what fields and order on the ticket area on the roadmap? For example, Group A doesn't need to see tags. Group B wants tags but doesn't want to see the Form selector Group C wants t...
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Michaelcreated a post,
Admin User Group April 2023 Meetup Recap - This is ZIS
Thanks to everyone who joined the April 2023 Meetup. We had over 60 members discus all the 'big' things happening with Zendesk and spent a good amount of time discussing ZIS and how some use cases ...
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Michaelcommented,
Hi Chris! You can join the chapter here and sign up for events. https://usergroups.zendesk.com/administrator-user-group/ Look forward to seeing you at our next event!
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Michaelcreated a post,
Admin User Group March 2023 Meetup - Exploring Explore
Thank you everyone who attended the March 2023 Admin User Group Meetup. It was great to have an audience from around the world. We had members from the US, India, Scotland, UK, Norway, Poland and C...
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Michaelcreated a post,
Admin User Group Feb 2023 Meetup Recap - Chat/Messaging/Bots
We had a great turn out for our Feb 2023 Admin Meetup! It was so great to have Paul Lalonde present to our group! We covered a lot of Messaging topics, here are some of the highlights from the p...
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Michaelcreated a post,
Chat - How to display custom message
AnsweredHi - We are using chat and I have a requirement to post a special message/disclaimer on the pre-chat form. I see where there is the ability to modify the greeting of the web widget, but it doesn't ...
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Michaelcreated a post,
Remove Chat Web Widget Dynamically
We are looking for a solution that would hide/disabled our chat web widget from Guide for when we meet a current threshold. Perhaps that threshold is average wait time, average handle time, or some...
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Michaelcommented,
I was able to get it to work with javascript:zE('webWidget', open');
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Michaelcreated a post,
Link to Pop Up Chat Widget
We switched back to Chat from Messaging. We used a 'Click Here' link in articles that would pop-up the messaging widget so customers would use it. It used this javascript:zE('messenger', open'); I...
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Michaelcommented,
Hi CJ Johnson - I too see the same behavior, I thought it was just me, glad to see I am not alone. I would love to see more consistency in the UI across Macros, Views, Triggers, Automations, and pr...