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Bookaway (smooch-cus_MuCbW4lCO83gn6)

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Latest activity by Bookaway (smooch-cus_MuCbW4lCO83gn6)
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    Bookaway (smooch-cus_MuCbW4lCO83gn6)创建了一个帖子,

    Removing the chat widget manually

    Answered
    1. Community
    2. Feedback - Chat and Messaging (Chat)

    We would like to have the option to manually remove the chat widget, when the workload is high, and then enable it again, without having to remove the widget code embedded in our website, it seems ...

    • Bookaway (smooch-cus_MuCbW4lCO83gn6)
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    Bookaway (smooch-cus_MuCbW4lCO83gn6)commented,

    1. 支持
    2. ...
    3. Best practices and recipes
    4. Understanding tags and ticket fields

    Hi, I've been having trouble with this because we don't necessarily need the custom fields to be updated when a ticket is tagged, it is affecting our flows and preventing us from creating reports ...

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    • Bookaway (smooch-cus_MuCbW4lCO83gn6)
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    Bookaway (smooch-cus_MuCbW4lCO83gn6)commented,

    1. Agent guide
    2. Ticket management
    3. Creating views to build customized lists of tickets

    Hi, I'm trying to create a view with a condition based on the email address of the 'requester', for example, if the email address contains a certain domain, I need the tickets to go to this view. ...

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    • Bookaway (smooch-cus_MuCbW4lCO83gn6)
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