How do I apply my promotional code/ coupon?

Be sure to confirm your billing cycle is set tomonthlywhen using your Zendesk for Startups promo code. Detailed walkthrough below:

To apply your code:

1. Sign in to your Zendesk Suite trial instance.
2. ClickBuy Zendesk Suitein the top-right corner.
   

   

3. Choose the solution you need, either the "Zendesk Suite"or "Zendesk Support"only.
4. Select the Suite plan type you need, eitherTeam, Growth, ProfessionalorEnterprise.
5. Adjust the agent seat count and billing cycle at the bottom of the current screen and then chooseNext.
6. ChooseApply a Promo Code.
   
7. Enter your promo code and clickApply.
8. Complete the checkout process.
   Congrats!

If you are still waiting to be approved, feel free to create a trial account butDO NOTsubscribe and pick your plan. If you pick a subscription prior to receiving a code from us, this will remove you from participation as the program and itsbenefits may only be applied to new Zendesk accounts.

我可以改变my subscription during the 6 months I'm using the credits?

If you’d like toupgrade, the account owner may do so at any time viaAdmin Center > Subscription.

If you choose todowngrade, contactstartups@zendesk.com. Downgrading your subscription via dollar amount, product type, or agent countwill automatically void your current promotion on the account and you will be billed with the next invoice.