Certification: Zendesk Support Administrator Expert Exam

If you’ve mastered Zendesk Support and you run your operations like a well-oiled machine, it’s time to validate your skill set by becoming aCertified Zendesk Support Administrator Expert.

Be recognized for your in-depth knowledge and earn your employer’s trust as the go-to person on your team for Zendesk Support. The official stamp of approval will also raise your profile for career growth opportunities whether your goal is to take on new projects, step into a leadership role or create something of your own.

Qualifications

Zendesk Certified Professionals possess the knowledge and skills necessary to implement, configure, and manage an Enterprise account of Zendesk Support. They have hands-on experience completing day-to-day operational tasks needed to manage a Zendesk Enterprise instance. At a minimum, it’s recommended that this candidate has:

• • • At least three months of experience as a Zendesk Support Administrator
    • Successfully completed theFoundational Support Learning Path

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Format

• Format: 78 multiple choice questions
• 时间分配:105分钟
• Passing score: 65%
• Exam fee: USD $350
  
• Delivery Options: Online in a proctored environment
• Prerequisites: None
• Language: English

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Ready to get certified?

Online Training

Now that you've identified potential learning gaps, fill them in by taking our recommendedFoundational Support Learning Path, and browse exam topics in ourhelp center.

Certification Prep Path

Take the Support Certification Prep course, review theExam guideand take a practice exam in theZendesk Support Administrator Expert Certification Path

Schedule your exam

Click "Get Certified" at the top of this page to complete your purchase and then proceed to our external proctoring system (Examity) to complete your student profile information and schedule your exam date & time.

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PLEASE NOTE: Fees paid for Zendesk certification exams are non-refundable. Please read through theprogram handbookbefore you register for your exam

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Re-certification

You’ve proven that you’ve got what it takes to become certified and now it’s time to maintain your certification. Recertification will keep your Agent skills sharp and ensure you’re up-to-speed on any product changes or enhancements since you last certified.

• Step 1- Review theExam Guideto re-familiarize yourself with the exam topics
• Step 2- Take ourPractice Exam
• Step 3- Schedule your exam; Register at the top of this page and then proceed to Examity to schedule your proctored exam.

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Zendesk Certification Program Handbook

Use this handbookto familiarize yourself with our portfolio of exams, the vendors we partner with, our testing process, and the policies and guidelines we expect our test takers to follow.

Zendesk Certification Program Participation Agreement

Review our Participation Agreementhere.

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Support

Certified Community on LinkedIn

Whether you're an aspiring certification candidate or certified veteran, joining our certified community on LinkedIn will expose you to new contacts, study buddies, and perhaps even your next job! Join ourLinkedIn Group.

Contact Zendesk Certification Program Support

If you need to reach the Zendesk Certification team, send us an email and we'll get back to you ASAP! Contact us at certification@zendesk.com

Contact Examity Online Proctoring Support

If you are having trouble scheduling an exam or connecting with your exam proctor, or if you get disconnected during your exam, please contact our testing provider using one of the following methods:

Webform

United States: +1 855-392-6489

England: +44 800 086 8080

Ireland: +353 1800 832 210

Australia: +61 2 8520 3169

India: +91 000 80091 91077